Author Topic: Duplicate machines showing as unnamed Devices  (Read 3536 times)

john.mack

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Duplicate machines showing as unnamed Devices
« on: May 25, 2016, 10:54:44 AM »
Here is the scenario - I download TeamViewer onto Computers A, B, C, D, E, F, and G, add them to the appropriate groups.  Everything is working great, I can access them remotely without any issues.... 

Later on, I notice all the computers show up twice in the Management Console - 

The first instance shows the computer name, has it associated with the correct group, exactly the way it was originally setup.

The second instance shows it as an offline, ungrouped, unnamed device.  The only information in the MC is the TeamViewerID, which is listed in the name category. 

Why is the unnamed device being created?  It's really a pain, because we have over 90 devices, but the management console shows over 130 with all the duplicate unnamed devices showing up.  How do I stop the duplicates from being created?

Please help! 

satzinger

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Re: Duplicate machines showing as unnamed Devices
« Reply #1 on: February 15, 2017, 05:59:58 AM »
Yes, I would like to know too!
Please TEAMVIEWER TEAM