Author Topic: Data Center change should be of great benefit !  (Read 1093 times)

Admin

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Data Center change should be of great benefit !
« on: March 28, 2017, 01:46:00 PM »
Received form Teamviewer:

Dear Subscriber,
 
We are moving our infrastructure to a new data center to allow for a better overall service quality and provide additional scalability.
 
The availability of our services may be partially or completely interrupted while we move from Saturday, April 8 at 8:00 p.m. (CET) to Sunday, April 9 at 4:00 a.m. (CET). We apologize for any inconvenience this may cause and thank you for your patience.


Hopefully this change indicates that they have recognized issue that have plagued the service off an on and will help increase speed and reliability of Teamviewer connections and performance.
 
Well done Teamviewer ! ( fingers crossed)

Additionally :
This upgrade will allow for a better overall service quality and provide additional scalability.

The migration is scheduled with an 8 hours duration for
 
Saturday, April 8th, 2017, 8:00 PM (CEST) to Sunday, April 9th, 2017, 04:00 AM (CEST).
 
The move will impact the availability of our service. While existing sessions will not be affected during the move, you will not be able to start new sessions or add participants to existing sessions.
 
In the wake of the migration you may also be faced with a DNS issue if an outdated DNS entry is still cached on your server. This may prevent you from logging on to our service. In that case, you need to have the DNS entry deleted (e.g. by ipconfig /flushdns). Additionally, you can try to use a public DNS resolver (e.g. Google or OpenDNS).
 
We apologize for any inconvenience this may cause and thank you for your patience.

 

and

Most users will not be affected as the DNS entries will remain the same. Customers with a static IP route will be affected, however, and will have to adjust the firewall rules accordingly. Please reach out to our support for more details if you need help with that.


and

Our new data center will be located in Germany so the move will not bring about any changes with regards to data privacy regulations.

and

-Assuming status updates will be timely and posted here:

https://status.teamviewer.com/
« Last Edit: March 28, 2017, 01:51:17 PM by Admin »