Author Topic: Mac OSX - Black Square behind cursor on a remote machine  (Read 4728 times)

vadimh01

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Mac OSX - Black Square behind cursor on a remote machine
« on: April 15, 2011, 04:13:32 AM »
Hi, I am seeing a black square behind my cursor on a remote machine when using my MacBook Pro connecting to Win 7 machine.  Has anyone else seen this issue?  Let me know.

Thank You.

It is not happening if I use my other Win XP laptop to connect.  Only seems to be related to mac client. 

guyhemmings

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Re: Mac OSX - Black Square behind cursor on a remote machine
« Reply #1 on: May 13, 2011, 02:37:51 AM »
It might be worth altering the colour depth on the client machine—maybe you already tried that?

TeamViewer

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    • TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet
Re: Mac OSX - Black Square behind cursor on a remote machine
« Reply #2 on: May 16, 2011, 03:13:14 AM »
Hi,
can you send us the logfiles of both computers to support@teamviewer.com with a small description of the problem?
We will try to reproduce and solve it.
Thanks.
Regards
Inga, TeamViewer Germany

 

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