TeamViewer Forum

General Category => Teamviewer for Mac/iPad/iPhone => Topic started by: vadimh01 on April 15, 2011, 04:13:32 AM

Title: Mac OSX - Black Square behind cursor on a remote machine
Post by: vadimh01 on April 15, 2011, 04:13:32 AM

Hi, I am seeing a black square behind my cursor on a remote machine when using my MacBook Pro connecting to Win 7 machine.  Has anyone else seen this issue?  Let me know.

Thank You.

It is not happening if I use my other Win XP laptop to connect.  Only seems to be related to mac client. 

Title: Re: Mac OSX - Black Square behind cursor on a remote machine
Post by: guyhemmings on May 13, 2011, 02:37:51 AM

It might be worth altering the colour depth on the client machine—maybe you already tried that?

Title: Re: Mac OSX - Black Square behind cursor on a remote machine
Post by: TeamViewer on May 16, 2011, 03:13:14 AM

Hi,
can you send us the logfiles of both computers to support@teamviewer.com with a small description of the problem?
We will try to reproduce and solve it.
Thanks.
Regards
Inga, TeamViewer Germany