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I have the same situation, I searched everywhere with no luck. I can remote control my LG G5 but with my Samsung Galaxy S3 it only shows share screen and there is no Remote control option.
What fixed it for me was restarting the Teamviewer 11 service, and opening up the Teamviewer GUI, there's a little light bulb next to the Your ID, that will pop up a message with the Teamviewer ID for the system. The one that displays apparently, is the one for the user currently logged in, so if that user goes idle on RDP, the session closes. Logging in with the Teamviewer ID for the system was my solution.

This seems to resolve it. Thanks Paksheen

In our network enviroment we use transparent proxy (cisco wccp + squid) and I cannot use teamviewer client. The problem is that the client doesnt try to establish connect with remote host and as you can see in my wireshark attachment. But if I try to use this this client -on the same machine- with other internet connection e.g. mobil internet hot spot, then everything works fine.
Any idea? Thanks in advance.

Client says: "Not ready. Please check your connection"
Client version: 12.0.77242
OS: Windows 7
So because I'm stil logged in on one PC, I can get to the web Management Console logged in as me. I did go to Edit Profile and attempted to deactivate 2factor but its asking for a security code token. Is there a way to re-generate a QR and re-register it on a authentication app on my phone again????
I had 2Factor enabled on my phone to access my account. Recently lost phone and with that, cannot log into my account without the token. I also created this account a long time ago so I'm pretty sure I don't know if i saved the 16 recovery code. I had so many computer associated with my account. Is there really nothing I can do? I do have a computer that is still signed into Teamviewer with my account so I can access my machines for the time being...

I'm assuming if nothing can be done and I have to create a new account, is there anyway I can associated it with the same email? The email I have it associated with is my main/primary email address!

Help? Suggestions?
Teamviewer for Windows / teamviewer 12 connection failure
« Last post by sgugliel on May 03, 2017, 05:21:27 PM »
Hello users, I have been using teamviewer v12 on windows 10 for a while but suddenly it started not to work: when trying to connect to remote machine it remains stuck with the screenshot of establishing connection but nothing happens. I have tried to reboot the system, I have uninstalled and reinstalled teamviewer but nothing seems to solve the issue. Does anybody have any suggestions?
Teamviewer for Android / Re: Unfortunately, TeamViewer has stopped
« Last post by shubell on May 03, 2017, 05:59:06 AM »
i have the exactly same tablet and also have found no way to run TeamViewer on it... tired old versions, new ones...
Teamviewer for Android / This device allows screen sharing only not remote control
« Last post by ezzie on May 01, 2017, 11:32:06 AM »
Hi there.

I noticed that several mobile users in this forum have the same issue - no responses at all from Teamviewer.

"Only screen sharing available" one you try to login to the mobile device form your Desktop Computer.

You can view, file sharing and delete apps, but you cannot control the phone for support.
Teamviewer for Android / HUAWEI P10 No control possible
« Last post by Sitzstreiker on April 29, 2017, 06:01:57 AM »

Hello I have a problem and although I can connect my mobile phone without any problems with the HUAWEI P10 but unfortunately my Windows PC is only an image transmission and no control possible. Do you know what this can be? Since I normally use this type of control actively because of my handicap I would be glad to get support on your part.

thank you in advance

Greetings Mario
Teamviewer for Windows / Can't not open session
« Last post by yves67 on April 27, 2017, 06:41:59 AM »
I have installed Teamviewer 12 on a windows Server 2012 R2
When I try to connect to this server, Teamviewer is stuck on a panel telling me :

in French : Param├Ętres d'affichage en cours d'initialisation

in English, it could be: Display parameters are in intialization ???

using another sever I have no problem

what could be this cause of this problem ?

thanks for any help

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