Author Topic: Can't Authenticate on Teamviewer 9 Beta Mac  (Read 6000 times)

kjricso

  • Newbie
  • *
  • Posts: 2
Can't Authenticate on Teamviewer 9 Beta Mac
« on: November 14, 2013, 06:41:15 AM »
After I do a restart on a computer and I try to connect to it, I get a can't authenticate error. Even though before the reboot it worked fine. Running the latest teamviewer 9 beta on both machines. I have to restart teamviewer or click setup unattended access again until it authenticates. This seems to be a 9 beta problem only.

jm76430

  • Newbie
  • *
  • Posts: 2
Re: Can't Authenticate on Teamviewer 9 Beta Mac
« Reply #1 on: November 14, 2013, 01:34:41 PM »
Same here.  Happens from mac to mac and pc to mac.  OS X Mavericks on both macs.  Windows 7 on PC.

Admin

  • Administrator
  • Sr. Member
  • *****
  • Posts: 454
Re: Can't Authenticate on Teamviewer 9 Beta Mac
« Reply #2 on: November 14, 2013, 04:00:26 PM »
dont run the beta in my opinion, go back to a stable version

kjricso

  • Newbie
  • *
  • Posts: 2
Re: Can't Authenticate on Teamviewer 9 Beta Mac
« Reply #3 on: November 15, 2013, 11:18:20 AM »
Does this mean you're not going to fix this issue.

Admin

  • Administrator
  • Sr. Member
  • *****
  • Posts: 454
Re: Can't Authenticate on Teamviewer 9 Beta Mac
« Reply #4 on: November 15, 2013, 12:21:09 PM »
Keep in mind that this forum was created and run by a teamviewer user and supported by other users, not by teamviewer themselves.  No one here has the ability to "FIX" any thing that is coded into the software.  Only offer workaround solutions and experience.

The term BETA by definition can and often does contain bugs and to expect to run as well as a release version is unrealistic, by using a beta you can expect to have issues.
Teamviewer may in fact Fix the issue, report it directly to them, http://www.teamviewer.com/en/help/createticket.aspx  
but if you want a stable version, use the latest release candidate.
http://www.teamviewer.com/en/download/mac.aspx
« Last Edit: November 16, 2013, 03:20:50 AM by admin »

jm76430

  • Newbie
  • *
  • Posts: 2
Re: Can't Authenticate on Teamviewer 9 Beta Mac
« Reply #5 on: November 19, 2013, 10:27:22 AM »
Posting here is for shared experiences so that if a problem has been encountered and a work around or fix has been found it can be shared, no?

Admin

  • Administrator
  • Sr. Member
  • *****
  • Posts: 454
Re: Can't Authenticate on Teamviewer 9 Beta Mac
« Reply #6 on: November 19, 2013, 12:03:47 PM »
Posting here is for shared experiences so that if a problem has been encountered and a work around or fix has been found it can be shared, no?

Correct !

 

anything