Author Topic: updated to lateste version yesterday and password rejected  (Read 1554 times)

staryga

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updated to lateste version yesterday and password rejected
« on: November 12, 2015, 10:23:47 AM »
Hi, i have been using teamviewer for several home coputers for several month already (windows and macs)

One of the machine (mac mini) had teamviewer installed for some time and i was using it with no problem. Yesterday i got a notification that i can update it to version 11 so I did. And no I cannnot login to it using teamviewer. I got password rejected / incorrect message.
I have no physical access to machine at the moment

I am sure i am typing correct password.

What could happen?

jakub

Admin

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Re: updated to lateste version yesterday and password rejected
« Reply #1 on: November 12, 2015, 11:05:26 AM »
You can navigate to this page and submit a ticket
http://www.teamviewer.com/en/help/createticket.aspx
choose "private" category then "next", then fill out the form and submit.

Keep in mind that support questions for the free version may take some time to be answered so please, post your issue in the appropriate board here, you may find one of the community members can answer the issue quickly and add the resolution if received from the support team.

An additional method for getting answers is to post to the Teamviewer official Facebook page, they often are able to answer more quickly:
https://www.facebook.com/teamviewer

If either case, if you submit and receive and response, please post it back here to the forum so that other may benefit.

 

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