Author Topic: Not able to login/change passwd on "company admin" account  (Read 3235 times)

bmehling

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Not able to login/change passwd on "company admin" account
« on: August 02, 2016, 05:00:13 PM »
Help -- I've submitted tickets, called support (5+ times over 3 days), and left voicemail per the instructions. No response. I'm beginning to wonder if Teamviewer is still in business?  Perhaps someone here has an idea of how to solve this issue -- many thanks:

  • Several of our other admins can login, however my account is inaccessible. (username/password mismatch error)
  • The other admins have reset my account's password, but I'm still locked out. (username/password mismatch error)
  • I've tried the password reset via email, but receive the following error "Request denied because you don't have sufficient permissions. Please contact your company's administrator for further assistance." -- I have validated that when I put in a gibberish email address, I get a different error message

Anyone know what might cause this about my account?  Any suggestions?

Thx,
- Ben

 

anything