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Teamviewer for Windows / problem with VPN from a windows 10 computer
« Last post by gkarofilakis on April 15, 2018, 01:05:16 PM »
Hi to all
I have two computers
Computer A with windows 7 ultimate and TeamViewer 13 running with VPN
Computer B with windows 10 pro and TeamViewer 13
In Computer B i run TV with VPN and i am connecting to Computer A
But i can not ping the Computer A
When i ping Computer A its show " ping whith 32 bit packages..."
then the ping is going timeout

Why is that happend?
Any help?
tahnks in advance
Teamviewer for Mac/iPad/iPhone / Sending Logfile from an iPad?
« Last post by Whixson on April 10, 2018, 08:35:53 AM »
I'm getting a "Commercial Use" warning when I try to log onto one of my PCs from my iPad that I don't get when logging in from another PC. I want to send in a report demonstrating that this is NOT a commercial application, but it requires I attach a logfile and I can't figure out how to do that.
I found the solution by myself: I disabled the option "use the new interface" (translated directly from my language) located in "Extra-->Options-->General".
I hope it may help.


I have a registered Corporate license of Teamviewer 13, everything worked out good until the other day when I closed Teamviewer and then reopened it after a few hours.
The "computer & contacts" window that usually appeared on the right (after program loaded) was missing and also the link to open it that I always found in the lower right corner of the main window.
I tried also to uninstall and then install the program again but with no results: that link is missing and I was not able to restore it.
Of course I can open the list by clicking on the third icon of the left panel to restore that link/button?
I found also other threads for this issue but none of the provided solutions worked for me.
Thank you, best regards.

Teamviewer for Windows / Set up audio/video chat from one side?
« Last post by Whixson on April 07, 2018, 07:26:41 PM »
This doesn’t appear possible, but I want to be able to remote into a sister’s pc and set up a chat while I help run her computer. She has no use of her hands and can’t activate microphone or camera from her side. Unless I can do it from my machine or she could do it by voice, we’re outta luck. Any suggestions? Thanks, Wayne
Teamviewer for Mac/iPad/iPhone / Verson 13 - reverse screen sharing (remote control)
« Last post by jon-56 on April 07, 2018, 01:33:25 AM »
Hello, I have  trouble to have share the screen from the initiating (!) party.

Background: my father accidentily upgraded to v13 and I - usually maintaining his Mac - have only v12 (and cannot upgrade due to my OSx version). So he basically locked himself out.

the only way I figured to help him is that HE initiates a session with his downward-capable v13 to my v12 and then allows ME to look at his screen and control his computer (and downgrading him to v12).

In the older version there was always the option to temporarily change directions. Unfortunately, he could not find such option and was reading out all menu entries to me but with no luck.

Can somebody be so kind to tell me, if and where this option is now on v13 (or even make a screenshot?)?

Thanks in advance!

I've followed all the steps in this article: In particular, I:

  • Extras
  • => Options
  • => Advanced
  • => Advanced settings for connections to this computer
  • => Access Control
  • => Full Access

I am able to transfer files from my Windows machine to my Ubuntu (Linux) machine but not from Ubuntu to Windows. I get the "Not a Public Directory" error every time I try, and configuring Advanced Settings in Extras has zero effect.
Teamviewer for Windows / Re: "Commercial Use Suspected": Workarounds?
« Last post by ERS on April 04, 2018, 03:34:36 PM »
just and update:  I used the link i posted, sent a log and was "unlocked" within a week.
They looked at the log and it was clear no commercial use.
Teamviewer for Windows / LAN connection
« Last post by rs232 on April 02, 2018, 12:08:44 AM »
How do I verify if the connection via host and client is actually performed via LAN communication?

Teamviewer for Windows / Re: "Commercial Use Suspected": Workarounds?
« Last post by ERS on March 24, 2018, 09:48:47 PM »
I just ran into the same issue:

I haven't used the program for months and logged on to help a family...within minutes it disconnected and when i reconnected i was meet with the Commercial use suspected" as well.
there is NO chance my use could be determined to be commercial by any sense of the word.

I found a teamviewer page that indicated:

"There can be cases where TeamViewer incorrectly detects commercial use and limits your connectivity even though you don't violate the license conditions. In such cases we can investigate and unblock the software for you. If you believe you use TeamViewer exclusively for private purposes, please contact us through this form for TeamViewer Commercial Use Suspected."
the link is:

It seems the ONLY way to maybe get it removed is to use that form to request they investigate, which i have done, and attached the last log file.
Says it can take up to 30 days, we shall see.  If they deny me then something screwy is up because there is NO way , again my use could be thought to be commercial.
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