TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: MazurM on August 11, 2011, 05:46:00 AM

Title: TV can't reconnect after change internet connection
Post by: MazurM on August 11, 2011, 05:46:00 AM

Hello

I have problem with TeamViewer6

When I connect by 3G modem TV has status "Ready to connect (secure connection)". Then I disconnect modem and connect by Ethernet card and TV has status "Not ready. Please check your connection". When I again connect by 3G modem i have status "Ready to connect (secure connection)".
Only in Ethernet connection I can't connect. When I restart TV Ethernet connection works fine status "Ready to connect (secure connection)".

Always when I connect 3G then Ethernet I can't connect TV.

In Poland TV support says: That is MS Windows problem

My logs:

2011/08/11 12:49:13.980  5324  8056 S0   NetWatchdog: Completely disconnected. Going offline.
2011/08/11 12:49:13.980  5324  8056 S0   NetWatchdog: Internet is now disconnected
2011/08/11 12:49:13.980  5324  8056 S0   NetWatchdog: LAN is now disconnected
2011/08/11 12:49:14.420  5324  8056 S0   NetWatchdog: LAN is now connected
2011/08/11 12:49:14.420  5324  8056 S0   NetWatchdog: Internet is now connected
2011/08/11 12:49:25.192  5324  4012 S0   Resource-Language:pl
2011/08/11 12:49:26.222  5324  4012 S0!! S58 NC.connectTcp(): failed connect to: master13.teamviewer.com, error 10061
2011/08/11 12:49:26.222  5324  4012 S0!! S58 NC.Connect.RetryTcp, Err=0
2011/08/11 12:49:27.229  5324  4012 S0!! S58 NC.connectTcp(): failed connect to: master13.teamviewer.com, error 10061
2011/08/11 12:49:27.229  5324  4012 S0!! CCT.ConnectFailed: -1
2011/08/11 12:49:27.229  5324  4012 S0   CT61 CT.Disconnect
2011/08/11 12:49:27.230  5324  4012 S0!!!Connect to Master master13.teamviewer.com / 87.230.74.43 failed!
2011/08/11 12:49:27.230  5324  4012 S0!! MC.Connect.Failed

Title: Re: TV can't reconnect after change internet connection
Post by: TeamViewer on August 26, 2011, 02:21:33 AM

Hi MazurM,
There are 2 options to unblock TeamViewer:
1. General unlocking of Port 5938 TCP for outgoing connections. (recommended)
Port 5938 is only used by a few programs and therefore is no security risk. This traffic should then neither be filtered nor cached.

2. Unlocking of URLs oft he following formats (to any Server)
GET /din.aspx?s=…&client=DynGate…
GET /dout.aspx?s=…&client=DynGate…
POST /dout.aspx?s=…&client=DynGate…

Independent from the chosen method:
Please also check that no content filter or similar is blocking one oft he following URLs:
*.teamviewer.com
*.dyngate.com

Regards
Inga, TeamViewer

Title: Re: TV can't reconnect after change internet connection
Post by: MazurM on September 01, 2011, 07:56:10 AM

Thanks for reply

Where exacly I must set this settings

My Windows Firewall is off, i don't have any other antyvirus\firewall


regard

Title: Re: TV can't reconnect after change internet connection
Post by: TeamViewer on September 08, 2011, 05:55:13 AM

Hi,
can you please send us your TeamViewer logfiles as a ZIP file to support@teamviewer.com?

You will find them most quickly by using the TeamViewer menu option 'Extras | Open logfiles'. The name of the files is 'TeamViewer6_Logfile.log'; if available, please also send us the 'TeamViewer6_Logfile_OLD.log'. For quicker detection of the problem, please also let us know when exactly the problem occurred, if possible.

If there are any, please also send us your crash files, which have the ending *.mdmp.

Thanks in advanced.

Regards
Inga, TeamViewer