TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: Statler on August 24, 2011, 01:47:05 AM

Title: Protocol negotiation failed- error.
Post by: Statler on August 24, 2011, 01:47:05 AM: When trying to connect to my partner PC, I get most of the times the error message "Protocol negotiation failed. Please, try again." My PC is running on Windows 7 / TV 6.0.11052, the partner PC on Windows XP.

I have checked solutions mentioned in the two earlier threads. None of them worked.

Any ideas? Thanks!
Title: Re: Protocol negotiation failed- error.
Post by: TeamViewer on August 25, 2011, 02:40:23 AM: HI,
can you please send your TeamViewer logfiles to support@teamviewer.com? Our support-team will check them and try to solve the problem.
Regards
Inga, TeamViewer
Title: Re: Protocol negotiation failed- error.
Post by: Statler on August 25, 2011, 02:51:23 AM: Hello Inga,

I can send you the logfiles of my computer but not of my partner PC. I will be at the physical location of my partner PC and then send them over to you.

Thank you very much!
Title: Re: Protocol negotiation failed- error.
Post by: djshreve on September 17, 2011, 06:17:16 AM: I'm having similar issues. I have 5 computers. 4 work great but there is one that is very hard to connect to or I keep getting the same error. I can log into the 4 other computers from the the problem computer with no issues its just when trying to log on to this one computer from any of the other four is the problem.

2 PC's are Vista and 3 are XP. The problem one is XP.

I can send log files, just let me know from which computer(s) and how to do it.

Thanks!
Title: Re: Protocol negotiation failed- error.
Post by: vizyonok on October 10, 2011, 10:08:13 AM: Quote from: djshreve on September 17, 2011, 06:17:16 AM
I'm having similar issues. I have 5 computers. 4 work great but there is one that is very hard to connect to or I keep getting the same error. I can log into the 4 other computers from the the problem computer with no issues its just when trying to log on to this one computer from any of the other four is the problem.

2 PC's are Vista and 3 are XP. The problem one is XP.

I can send log files, just let me know from which computer(s) and how to do it.

Thanks!

I have totally the same stupid situation. It is exactly the same problem, but I got the following devices:
1 XP Home
2 XP Professional
1 XP Server
2 Win7
1 Android client

And the problem is with XP Server. I cannot be connected TO XP Server sometimes, and sometimes I can. But I can connect to any PC FROM XP Server anytime.
What is interesting: Firewall on XP Server is turned OFF and it is located in the same local network with 1 XP Professional and 2 Win7, which works great.

I already sent my log files to your tech support, but they couldn't find anything wrong in logs.
What could be the problem?
Title: Re: Protocol negotiation failed- error.
Post by: djshreve on October 10, 2011, 10:10:48 AM: i think it has something to do with hibernating your computer. At least that seemed to fix it for me, i don't hibernate my pc at night anymore but instead put it in standby mode and so far so good.
Title: Re: Protocol negotiation failed- error.
Post by: vizyonok on October 10, 2011, 12:08:49 PM: Do you mean not to hibernate that "problem" PC?
I never hibernate and standby that PC, because it is our database server and it is always online. I also reinstalled TeamViewer there several times, but nothing helps.
Title: Re: Protocol negotiation failed- error.
Post by: Statler on October 26, 2011, 12:26:36 AM: I updated the teamviewer software on the computer with XP, it seems it was a few months outdated. I have access to the computer now all the time and it works fine.

Thanks to the support team for not giving up on me :)