TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: novaned on August 29, 2011, 06:38:01 AM

Title: Server down?
Post by: novaned on August 29, 2011, 06:38:01 AM

Hi all,

For the first time ever since I started using TV, I can't connect to my pc remotely, either via the dtop app or the TV web site.

I'm Using Teamviewer 6.0.10722

Using my dt app, it states 'ready to connect (secure connection)'  + green light, as per normal.
Upon attempting to sign in, after 5-10 seconds = message - 'Sign in request failed! The server did not respond. Please try again.'
I've tried repeatedly with same results. I also closed TV down and stopped the service and restarted both again, still same result

Then via TV web site = message - 'The server did not respond in the given time frame. Please try again later.'

Is this an internal server problem whereby I just need to sit tight until your techs fix it?
The strange thing is that I was able to connect the first time I used it this morning (aprox two hours ago) but it lost connection very quickly, with no success since then.

Anyone else getting the same problem?
Thx in advance

Title: Re: Server down?
Post by: novaned on August 29, 2011, 07:54:48 AM

Update -
All appears to be ok now.  :)
I assume it was a temporary server glich that the Teamviewer techs sorted out.
Thanks to whomever!

Title: Re: Server down?
Post by: rbible on August 29, 2011, 12:15:44 PM

Hi,

I would like to tag along on this thread to see if there was an answer as why the service was unavailable. I lost it too right in the middle of trying to help a customer. I had to switch to a free VNC style of service which is not as good as TV.

Title: Re: Server down?
Post by: fafl on August 30, 2011, 08:09:57 AM

look like a server is down again,isn't?

Title: Re: Server down?
Post by: Admin on August 30, 2011, 11:09:25 AM

we use 6.0.1.0722 as well and haven't experienced any issues at all.
I see the TV is prompting that a new version is available, we haven't updated yet.

Title: Re: Server down?
Post by: frankc2 on August 30, 2011, 11:19:01 AM

It must have been a server issue...all's working OK now.

Teamviewer admins: It would be VERY handy to have a server status page; there's free software that monitors this and can be used to update a status page.  Thanks for considering it!

Title: Re: Server down?
Post by: Admin on August 30, 2011, 11:58:52 AM

great suggestion frankc2 we added it to the "suggestions" forum

http://teamviewerforums.com/index.php?board=5.0

Those that agree please post in that thread.

Title: Re: Server down?
Post by: Randomcdn on August 31, 2011, 03:29:44 PM

Server down again??

Title: Re: Server down?
Post by: Admin on August 31, 2011, 03:49:55 PM

strange i just checked my connection and it was down, i couldnt type in a password to get to my partner list, TV wasnt showing my ID.  I shut down (exit teamviewer) from the tray icon and restarted TV from the desktop Icon and it works fine