TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: Tom Bradford on January 31, 2012, 03:22:48 PM

Title: Monitor Driver installation fails
Post by: Tom Bradford on January 31, 2012, 03:22:48 PM

The remote computer is a Dell Latitude C620 laptop running Windows 2000 sp4, with TeamViewer 6.0.10722.

TeamView works perfectly well on the remote computer except that I want to black out the screen.   Trying to install the monitor driver for that purpose brings up a message that the installation failed and asks if I want to use "the fallback alternative".  Clicking yes to that merely results in another message that that installation failed.

Questions:

1.  Any ideas why the monitor driver installation should be failing?
2.  What is the "fallback alternative"?
3.  How do I know if the fallback alternative has taken effect?

In the alternative, I suppose I could set Windows ACPI to switch off the monitor after, say, 5 minutes of non-use.  Would disabling remote input then have the effect of  making it impossible to 'wake' the computer locally via the keyboard hence maintaining a black screen that way?

Thanks
Title: Re: Monitor Driver installation fails
Post by: ERS on January 31, 2012, 03:58:40 PM
you may trying installing the newest version of TV on the remote machine. easpecially of you are using the newest version on your side
Title: Re: Monitor Driver installation fails
Post by: Tom Bradford on January 31, 2012, 04:17:49 PM
Quote from: ERS on January 31, 2012, 03:58:40 PM
you may trying installing the newest version of TV on the remote machine. easpecially of you are using the newest version on your side


Now have the newest on both machines; 7.0.12543.

Problem is still the same - the monitor driver will not install.  The 'fallback alternative" is still offered but I haven't been able to find out anywhere in the TV documentation what that is so am reluctant to effect it - especially as Windows triggered a close-down of TV on the remote machine because of an application error when I did it last!
Title: Re: Monitor Driver installation fails
Post by: ERS on February 03, 2012, 03:49:00 AM
hmmm  not sure really where to go from there.  have you tried emailing Teamviewer support?
there is also a rep here with the Screen name of TeamViewer..perhaps try to message them...
http://teamviewerforums.com/index.php?action=profile;u=576
Title: Re: Monitor Driver installation fails
Post by: matt on February 03, 2012, 06:46:44 PM
Which end are you installing the monitor driver from?

I understand that you want the remote computer that you are logged into to go blank, but I think that you try to install the driver on that machine, or try to force it from the location that you are physically at?
So , which end?