TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: MaRiOsGR on September 21, 2012, 02:26:10 PM

Title: TeamViewer 7 service failed to start
Post by: MaRiOsGR on September 21, 2012, 02:26:10 PM
Hello,

I just installed Teamviewer 7 to my desktop pc and the service cannot start. I do check the Event Viewer and I see this: The TeamViewer 7 service failed to start due to the following error: TeamViewer 7 is not a valid Win32 application.
I'm running win7 ultimate 64bit

any ideas?
Title: Re: TeamViewer 7 service failed to start
Post by: Admin on September 21, 2012, 03:00:44 PM
Right click the teamviewer icon
 properties/compatibility and see if anything is see to run other than normal.
May just try to uninstall and reinstall.

Title: Re: TeamViewer 7 service failed to start
Post by: MaRiOsGR on September 21, 2012, 03:05:13 PM
Teamviewer executes,
the problem is with the service.

The service runs as "TeamViewer_Service.exe"

I did un-install reboot and re-install 5 times,
even tried to install it to different folders or paths

C:\Program Files (x86)\TeamViewer\Version7\
C:\Program Files (x86)\TeamViewer7\Version7\
C:\Program Files\TeamViewer7\Version7\

Nothing changes, the service cannot run.

I also tried the compatibility mode on TeamViewer_Service.exe but when I run it nothing happens.

Title: Re: TeamViewer 7 service failed to start
Post by: Admin on September 21, 2012, 03:33:04 PM
service is set to "automatic"? in the services dialogue?
 Sent a PM to the TeamViewer account( who i think is an actual TV support person) as well.
Title: Re: TeamViewer 7 service failed to start
Post by: MaRiOsGR on September 22, 2012, 02:04:07 AM
I've finally found the problem and the solution thanx to this article:
http://support.microsoft.com/kb/812486

I've changed from the registry

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TeamViewer7\ImagePath

C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe
to
"C:\Program Files (x86)\TeamViewer\Version7\TeamViewer_Service.exe"

and now it works fine, the service starts without any problem!