TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: txstoby on December 09, 2012, 09:14:32 AM

Title: A connection could not be established. Reason unknown.
Post by: txstoby on December 09, 2012, 09:14:32 AM

I have a Lenovo laptop using Windows 7.  On my initial attempt at using remote control, I was given the above error message.  I did some research and learned that it might be helpful if the other computer in the network temporarily disabled their anti virus.  We did that and then I was able to establish a connection.  In a matter of minutes the connection was dropped and since we have not been able to establish a connection again.  What else should we try to do?

Title: Re: A connection could not be established. Reason unknown.
Post by: Admin on December 09, 2012, 01:30:10 PM

sometimes just uninstalling and reinstalling TV resolves the issue.
Have you tried that?