TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: flyoverfred on January 19, 2013, 11:54:44 AM

Title: cannot connect
Post by: flyoverfred on January 19, 2013, 11:54:44 AM

Teamviewer crashed yesterday and I have been unable to link my 2 computers since. I've re-installed the prog again and even gone back to version 7 but continually get:

A connection could not be established
The teamviewer id **** you have entered does not exist

I have definitely put the codes in correctly

can anyone help ?

Title: Re: cannot connect
Post by: Admin on January 19, 2013, 01:13:40 PM

 don't use any spaces when you retype the ID numbers.
Have you reinstalled on all machines?

Title: Re: cannot connect
Post by: flyoverfred on January 19, 2013, 01:57:55 PM

yep, re-installed on both machines, no gaps in the id number.

Title: Re: cannot connect
Post by: flyoverfred on January 21, 2013, 11:13:47 AM

STILL can't connect  :'(

Title: Re: cannot connect
Post by: Admin on January 21, 2013, 11:20:28 AM

I would try submitting a support ticket:
http://teamviewerforums.com/index.php?topic=1363.0