TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: waf on February 16, 2013, 02:57:20 PM

Title: Cannot use Teamviewer 8 and cannot connect to Teamviewer website.
Post by: waf on February 16, 2013, 02:57:20 PM

I was using Teamviewer for two years. Since last week, I cannot connect with Teamviewer and cannot connect to www.teamviewer.com with Internet Explorer, Firefox or Chrome
Never happened before and it is the only website I cannot connect to. I can open any other website !
I am in Toronto, Canada and my ISP is AOL Canada.
Contacted AOL Canada and they said that it is not a problem with their system.
Attached is my Teamviewer log file.
Your help is appreciated.
Thank you.

Title: Re: Cannot use Teamviewer 8 and cannot connect to Teamviewer website.
Post by: ERS on February 16, 2013, 03:26:54 PM

i dont see the attached file...
you may want to contact teamviewer directly
You can navigate to this page and submit a ticket
http://www.teamviewer.com/en/help/createticket.aspx
choose "private" category then "next", then fill out the form and submit.

Title: Re: Cannot use Teamviewer 8 and cannot connect to Teamviewer website.
Post by: waf on February 16, 2013, 04:24:38 PM

ERS. Thank you for your reply.
The log file in text format is under my message.
I cannot create a ticket with Teamviewer support because as I mentioned in my message, I cannot connect to any of Teamviewer website.
Regards,