TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: eirek1234 on April 16, 2013, 09:41:23 AM

Title: Saved Computers keep going offline
Post by: eirek1234 on April 16, 2013, 09:41:23 AM

I have two computers that I am using remotely and I've entered in my account details and they still active for a day or so then go into an offline status.  The computers are still on and teamviewer is still running.  If I add them again to my account I then have two 'computers' in my teamviewer, 1 active and 1 not active, however after 24 hours or so it also goes inactive.

Does anyone know why they keep losing visibility?

Title: Re: Saved Computers keep going offline
Post by: matt on April 16, 2013, 03:24:33 PM

I don't know, but my guess is that they need to 'heartbeat' back to the Teamviewer servers.
Do these remote computers power down, or power down the hard drives.

Title: Re: Saved Computers keep going offline
Post by: eirek1234 on April 16, 2013, 10:41:31 PM

Neither the computer nor the hard-drives have been shut down.

Title: Re: Saved Computers keep going offline
Post by: matt on April 16, 2013, 10:50:31 PM

I'm not talking about 'shut down'.
I'm talking about the 'turn hard drives off' settings in the control panel >> power settings

Title: Re: Saved Computers keep going offline
Post by: johnbarley on April 19, 2013, 05:40:59 PM

Are they going to sleep? Check the power options.