TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: tolan on June 05, 2013, 02:30:16 AM

Title: TeamViewer Manager 8: Database Problem (SQL Server 2008)
Post by: tolan on June 05, 2013, 02:30:16 AM

Hello,

I hope this is the right place for my post. We've got TeamViewer 8 and TeamViewer Manager 8 on up to 30 clients installed.
We tried the installation on another computer. The TeamViewer Manager can't connect to the sql database from this computer. But there is no limitation by firewall etc. We've configured the same parameters for the connection as on any other computer.

It fails with the following error message:

Code: [Select]

[Microsoft][ODBC Driver Manager] Data source name not found and no default driver specified QODBC3: Unable to connect
The funny thing is that after this error happens it shows that about 50 connections couldn't be imported, but if the program couldn't connect to the database where does it get this value from?

We tried to figure out if the mentioned driver is missing. It's the "SQL Server Native Client 10.0"-driver (SQLNCLI10.DLL). But the dll-file, which is stored in in system32 and SysWow64, has the same version like on computers where TVM works fine. We deinstalled the TVM and made a new installation. The "SQL Native Driver"-checkbox was definitely checked. But afterwards the same problem occurs.

In the end we used Procmon to see if there is some "Access denied" or something like this. But there was nothing.

OS: Server 2008, Windows 7 Enterprise
SQL Server 2008
TV: 8.0.18051
TVM: 8.0.135


Thanks for your help
tolan

Title: Re: TeamViewer Manager 8: Database Problem (SQL Server 2008)
Post by: matt on June 05, 2013, 05:34:09 AM

Since version 8 I have migrated to the online management console - https://login.teamviewer.com/Account/LogOn

Perhaps the detail on missed connections comes from the online account manager, or perhaps the local TV has a log file somewhere of connections to upload to the manager

Title: Re: TeamViewer Manager 8: Database Problem (SQL Server 2008)
Post by: tolan on June 05, 2013, 11:58:26 PM

Hello matt,

thanks for your reply. We don't use or used the online account manager. We only use a local sql-database, without problems until now.

Title: Re: TeamViewer Manager 8: Database Problem (SQL Server 2008)
Post by: brabantia on September 03, 2013, 02:27:35 AM

We are running into this problem aswell. On some systems thought, the connection to the SQL server seems to work but on others it fails without a very clear reason.

We are running TV 7. A solution would be greatly appreciated.

Title: Re: TeamViewer Manager 8: Database Problem (SQL Server 2008)
Post by: Admin on September 03, 2013, 04:15:48 AM

suggest upgrading to latest version, but in the mean time, submit a support ticket as well.  see link in my signature.