TeamViewer Forum
General Category => Teamviewer for Windows => Topic started by: binary_digit on July 10, 2013, 06:21:54 AM
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Hi, I can't get remote audio to work. I'm on a Windows 7 PC and connecting to an XP PC. When I selected computer sounds, I got a message saying the partner does not support remote audio.
I have just upgraded to the latest version (8.0.19617) and now the 'Computer Sounds' option is grey out. Both PC's have remote audio enabled in the options.
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does the remote system have the latest version as well?
The best thing to do is submit a trouble ticket while you wait for a response from the community, please post back with any response form tech support:
http://www.teamviewer.com/en/help/createticket.aspx
choose "private" category then "next", then fill out the form and submit.
In the mean time a community member may answer, but please post back any response you get from support.
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Yes, both systems have the latest versions installed.
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I missed the XP part...form whay i understand XP( XP PRO might) doesn't support remote sound.
You may use the link to sumbit a ticket and see what response you get
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It is XP Pro on the host end.
I also have the same issue connecting to a host that is on Mac OSX Lion where the computer sound selection on the remote PC (Windows 7) is greyed out, so it may be a problem at the remote end.
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it may be in fact the XP pro causing the issue.
i recall something about using a different driver in XP Pro that ...look around at RDP audio driver.
Send a support ticket describing the issue including the information for both remote systems.