TeamViewer Forum

General Category => Catch all => Topic started by: McDuck on July 17, 2013, 02:01:59 AM

Title: Unable to log into TV via app or web site
Post by: McDuck on July 17, 2013, 02:01:59 AM

I receive the following error via TV app and web login: sign in request failed! the server did not respond please try again Another in the office can sign in?

Does anyone know if there is an issue?

Thanks,

Title: Re: Unable to log into TV via app or web site
Post by: McDuck on July 17, 2013, 02:05:38 AM

Further to this I can't connect to any systems via TV, I have an error "A connection could not be established. Reason unknown)  :-[

Title: Re: Unable to log into TV via app or web site
Post by: Artee on July 17, 2013, 02:22:58 AM

I've been having the same problem though it started working again while I was typing this message.

Title: Re: Unable to log into TV via app or web site
Post by: matt on July 17, 2013, 04:48:47 PM

I find that logging out, closing and then restarting TV helps at times.

I normally have TV running all day, and sometimes after many days of continuous activity, it just drops out. I suspect that the link somewhere between me and the TV server has dropped out when this happens.