TeamViewer Forum
General Category => Teamviewer for Windows => Topic started by: dearoldblighty on July 18, 2013, 08:33:33 AM
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I am running Teamviewer 5 (I have to use the earlier version due to customer requirements) with a Business license on Windows 7. I was remoted into a customer computer this morning, working normally, when suddenly I noticed that I wasn't connected anymore. I tried the following:
I closed the Teamviewer window and tried to reconnect - got an error saying, "Not ready. Please check your connection".
Stop and restart Teamviewer - did not work. Reboot computer - did not work. Reinstall Teamviewer - did not work.
Unplugged and replugged my network cable - did not work.
Restarted my router - did not work.
Tried to connect through the webconnect - got an error saying, "Cannot establish connection to master".
Tried to go to www.teamviewer.com to fill out a support ticket - the website is also inaccessible.
At this point, I honestly have no idea what to do next. I sent an email to support@teamviewer.com and am waiting for a reply. Does anyone have any idea what could have happened. I use Teamviewer every day and this has not happened before. Teamviewer was working normally this morning (8-10 am EST), then just suddenly died.
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website works for me...have you tried again?
are you able to have the remote system rebooted?
Can you connect to ANY remote system?
May want to try a support ticket agian, start here:
http://www.teamviewer.com/en/help/createticket.aspx