TeamViewer Forum

General Category => Teamviewer for Linux => Topic started by: Aaack on November 06, 2013, 12:44:06 PM

Title: Teamviewer 8/9 crashes on connection on Linux 64?
Post by: Aaack on November 06, 2013, 12:44:06 PM

Hi guys, I'm kinda ashamed my first post is to ask for help.

So far i've been using TV8 without major issues, however today I found that I can't start TV at all.

This is what happens:

As soon as TV connects it just closes, no warnings, and i can't find any error.

I'm using Ubuntu 12.04, 64 bits.

This is what i have tried so far:

Reinstall. Nope.
Uninstall it and install TV9. Nope
Uninstant and install TV7, does not crash but it doesnt connect either.
Use the tar-gz packages: it doenst crash but cant open an instant meeting. which is the reason why I use TV.
Do the same with version 8, same result
change my graphic drivers, same result
Use E17 and gnome, nope.
Use just one monitor, then two.  No change

I ran out of ideas, and I can't find any answer in this forum or the rest of the internets.

My teamviewer daemon is working as it should.
Have you guys find this problem?

Thanks in advance!

Title: Re: Teamviewer 8/9 crashes on connection on Linux 64?
Post by: Admin on November 06, 2013, 01:28:05 PM

first start a ticket with support through the link in my sig.
In the mean time hopefully someone can chime in.

Title: Re: Teamviewer 8/9 crashes on connection on Linux 64?
Post by: Aaack on November 06, 2013, 01:42:43 PM

Hi and thanks for answer me!

Ook ticket submitted, let's hope i get some answer.

Title: Re: Teamviewer 8/9 crashes on connection on Linux 64?
Post by: Aaack on November 07, 2013, 07:35:17 AM

Well here's an update, i received an email from the official support asking me for a logfile using the commant teamviewer --ziplog and some more data like when the program crashes.

So I answered and in order to try to give the maximum amount of data I also included the link to a video i made showing it crash (http://youtu.be/ah6-a5D436o)

If i have more news Ill be posting it.

Title: Re: Teamviewer 8/9 crashes on connection on Linux 64?
Post by: Aaack on November 13, 2013, 08:01:02 AM

Welp, as another update i got an email fromsupport suggesting to try the 32 bit version.

Which did exactly the same, open and close.

At this point i dont thins Ill have a real suggestion to fix this issue, so eventually when i have to change my OS to the next LTS version of ubuntu the problem will solve by itself.
 idk

Title: Re: Teamviewer 8/9 crashes on connection on Linux 64?
Post by: Aaack on November 19, 2013, 07:40:08 AM

Now they suggested to try the new version 9.

The problem persists, I predict they will suggest to try the 32 bit version.

I believe the support team is as clueless as me, perhaps im just an isolated case and therefore i wont have this issue fixed ever.

Title: Re: Teamviewer 8/9 crashes on connection on Linux 64?
Post by: lololans on December 05, 2013, 04:29:23 AM

Hi,
I've got the same issue, debian6 64, but only tested TV 9. TV closes after few seconds.
Any help?

Title: Re: Teamviewer 8/9 crashes on connection on Linux 64?
Post by: Aaack on December 09, 2013, 11:41:46 AM

So far the support was recommendations to completely uninstall and reinstall:

TV8, TV9, Unsupported tar gz in 8 and 9 in 32 and 64 bits.

Nothing works since it seems to be a problem with the daemon (i think when the daemon connects it crashes, i may be wrong tho but the unsupported versions which doesnt have or start de daemon wont crash->they wont start meetings either making it unusable for my particular case).

I just hope they ran out of canned answers and actually try to give some support.