TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: monster10888 on November 17, 2013, 12:58:18 PM

Title: Teamviewer connects, authenticates, then nothing.
Post by: monster10888 on November 17, 2013, 12:58:18 PM

Hi I have recently come across an issue while trying to connect to my parent's machine. I enter the ID and it attempts to connect but nothing comes of it.
They can connect to my machine easily without fail.
I am able to connect to my server without fail, as well as the teamviewer test (ID 12345).

I am using TV 8, and they are using TV 7. However I have tried with versions 7 and 6 as well and I get the same problem.
I have tried connecting while logged in and while logged out.

I am completely stuck on what to do. Any help is appreciated. Should note that both machines are running windows 7. Mine is ultimate and theirs is home premium.

Title: Re: Teamviewer connects, authenticates, then nothing.
Post by: matt on November 17, 2013, 05:49:55 PM

What level of user is logged on at the remote end?
Have you tried having a 'chat' first?

Have you tried restarting the remote computer, and then trying again?

Title: Re: Teamviewer connects, authenticates, then nothing.
Post by: monster10888 on November 17, 2013, 06:30:05 PM

We were on the phone during the whole ordeal. And both computers have been reset.

Title: Re: Teamviewer connects, authenticates, then nothing.
Post by: jfulmer on February 10, 2014, 08:01:57 AM

I'm getting the same issue on one of our machines. it is a recent issue. the logs say "G1!! DT: CDataTransceiverManager: An unexpected DataTransceiverID collision occured."

Title: Re: Teamviewer connects, authenticates, then nothing.
Post by: Admin on February 10, 2014, 04:26:03 PM

Post this issue to Teamviewer facebook:
https://www.facebook.com/teamviewer