TeamViewer Forum
General Category => Teamviewer for Android => Topic started by: jkimb0422 on January 15, 2014, 03:08:31 PM
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I do not often use Quicksupport, but I use it to help me support my family members that have Samsung Android devices.
Back about 2 months ago, QS was working perfectly fine. I have Teamview installed on my Windows 7 PC and my MAC. I had no issue access any of the 5 Samsung devices, Galaxy S3's, S4's and Note 3's. Now, today I tried to access them and all I get is a black box, the same size at what would have normally been the phones desktop. I get the same thing on my PC and my MAC. I uninstalled QS from one of my phones, and reinstalled, did not fix. I uninstalled from my PC, still nothing. It seems strange that it's every phone from both systems.
Did something change on an update to QS, or did a firmware update to the phones maybe cause the issue?
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how long did this last? occasionally the TV servers act up a bit and cause connectivity issues. see if it resolves itself. You might try to post on thir Facebook page and see what they say:
Teamviewer Facebook page: https://www.facebook.com/teamviewer
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http://teamviewerforums.com/index.php?topic=2022.0