TeamViewer Forum

General Category => Teamviewer for Mac/iPad/iPhone => Topic started by: Danl on February 13, 2014, 05:46:00 PM

Title: the screen cannot be captured at the moment ... huh?
Post by: Danl on February 13, 2014, 05:46:00 PM

Using TV9 to log onto a MacBook Pro I've logged onto successfully many times in the past. But now I get a message "The screen cannot be captured at the moment. This is probably due to fast user switching or a disconnected/minimized Remote Desktop session". I then get a black screen. On the target computer, there is a TV pane in the corner, so it looks to someone at that computer that TV is active.

What does that message mean?

I haven't changed anything with regard to fast user switching, and I don't have a clue what "disconnected/minimized Remote Desktop session" pertains to. BTW, I can connect successfully with many other machines, so the problem is with the target MBP.

Now, a reboot fixes it, but what if I'm not there to do a reboot? How did this happen?

Title: Re: the screen cannot be captured at the moment ... huh?
Post by: matt on February 14, 2014, 12:55:14 AM

That's a fairly common issue with Windows machines

Were you running Parrallels or Windows some other way on the Mac at the time

Title: Re: the screen cannot be captured at the moment ... huh?
Post by: Danl on February 20, 2014, 03:05:50 PM

Actually this was a Mac-to-Mac connection. No Windows involved. Pretty strange, but I've only seen that happen once and, like I said, a reboot cures it.