TeamViewer Forum
General Category => Teamviewer for Windows => Topic started by: cipher on March 06, 2014, 08:58:02 AM
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Hello,
A couple of weeks ago I installed Teamviewer on my home computer. Soon after, I also installed it on my laptop so I could access my home computer when I was away from home.
About 2 weeks ago, the version on my laptop started showing a popup window called "TeamViewer trial" which said my trial had expired. I wasn't sure why I was seeing this as I thought I had downloaded the free version and selected the Personal option during install. There was a link on this window called "extend the trial period" which I clicked for a couple of days and allowed me to continue. Unfortunately, now whenever I click this "Expired" link, a text file opens with some HTML text and I can't use Teamviewer to connect to my home computer. Also, I just checked the application on my home computer and it says "Trial Version, 1day remaining".
At this point, I don't know how to proceed. Have I possibly downloaded the wrong version of the product? Am I only allowed to run one install if I choose the personal use option? Any help is greatly appreciated.
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uninstall teamviewer from the affected machine.Then donwload and reinstall it from here:
http://www.teamviewer.com/en/download/windows.aspx make sure you check Personal/Private use.
If you have trouble beyond that its always worth submitting a direct ticket: http://www.teamviewer.com/en/help/createticket.aspx
You can post questions to the Teamviewer Facebook page: https://www.facebook.com/teamviewer
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Thank you for the quick response. I believe I had originally downloaded the installer from the page you linked to. From memory, the version I downloaded was the one from the green "Free Download" image which was 9.0.26297.
Just in case, I uninstalled the application, re-downloaded the setup program and now when I run it there is no option for Personal/Private use! The only options I see on the setup screen are:
1) Basic Installation
2) Installation to access this computer remotely (unattended)
3) Run only (one time use)
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I just came across something. I just ran the installer on an old laptop that runs Windows XP and I now see the "How do you want to use Teamviewer" options!
My laptop and home computer that I installed it on are both running Windows Server 2012. Could this be the issue? The weird thing is I'm sure I was given the option to choose Personal Use the first time I installed it on my home computer.
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The server edition could be the issue, try posting to their facebook page and see what they say there.