TeamViewer Forum
General Category => Teamviewer for Windows => Topic started by: PeteCress on March 31, 2014, 09:35:54 AM
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I had it installed and it was working a-0k.
Had to re-image the PC and the image had TeamViewer 8 on it - which runs.
But when I try to upgrade to 9, the installer throws
TeamViewer 9 Setup
Error:
An error ocurred during the installation. Installation Aborted
No error code, no other explaination.
I am running the install as Administrator.
Have tried two files:
TeamViewer_9_Setup_en.exe (5,894 kB from back in January)
TeamViewer_Setup_en-ckj.exe (5,946 kB - just downloaded)
Can anybody shed some light?
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FWIW, I uninstalled v8 and then the v9 install worked.
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I have the same error message when I attempted installing TeamViewer 9. (TeamViewer_Setup_en-gsb.exe)
Nothing was logged to the Application Event Log.
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TeamViewer 9 Setup
---------------------------
Error:
An error occured during the installation.
Installation aborted!
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OK
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Can someone explain where I can look for clues on this?
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It was McAffee...
Because I installed TV9 successfully a couple times, my annoyance with this issue led me to find this event message in the Application log which I overlooked...
Event Type: Information
Event Source: McLogEvent
Event Category: None
Event ID: 257
Date: 7/15/2014
Time: 7:41:28 AM
User: NT AUTHORITY\SYSTEM
Computer: mycomputer
Description:
Would be blocked by access protection rule (rule is in warn-only mode) (Common Standard Protection:Prevent common programs from running files from the Temp folder).
So it was McAffee that was blocking something in the C:\TEMP, even though:
- my system TEMP and TMP environment variables are both set to C:\Windows\Temp, and
- my user's TEMP and TMP are set to a TEMP folder in my user profile.
The following Archived discussion relates ...
https://community.mcafee.com/thread/38446