TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: tolos on August 12, 2014, 10:14:29 AM

Title: Webclient shows remote desktop, but cannot interact with it
Post by: tolos on August 12, 2014, 10:14:29 AM

I use the webclient from work to access my remote computer (cannot install the full app on work computer).
I can connect to the remote computer with no issues, but I cannot actually do anything. Sometimes the cursor (on my side) completely disappears when I put it in the webclient window, and other times it's there - no matter what, I cannot click on anything on the remote computer.  I opened the chat and started a session with the remote computer and was able to see the chat screen pop up on that screen with what I typed (so I can see the screen is displaying the remote desktop and it isn't frozen).  I used to have no issues, but I cannot figure out what would be blocking me from now being able to interact with that remote desktop.

Any assistance would be appreciated!
Thanks!

Title: Re: Webclient shows remote desktop, but cannot interact with it
Post by: nursepilot on August 13, 2014, 08:37:39 PM

I am having this same problem.  It just started in the past week to 10 days.  It only happens on my Windows 8.1 machine.  Access to 2 other laptops is ok (they run Win 7 and Vista) accessing with webclient.  I can access the Windows 8.1 machine with my iphone app and using the teamviewer app from my other machines, just not the webclient.

Please help!
Thanks.

Quote from: tolos on August 12, 2014, 10:14:29 AM

I use the webclient from work to access my remote computer (cannot install the full app on work computer).
I can connect to the remote computer with no issues, but I cannot actually do anything. Sometimes the cursor (on my side) completely disappears when I put it in the webclient window, and other times it's there - no matter what, I cannot click on anything on the remote computer.  I opened the chat and started a session with the remote computer and was able to see the chat screen pop up on that screen with what I typed (so I can see the screen is displaying the remote desktop and it isn't frozen).  I used to have no issues, but I cannot figure out what would be blocking me from now being able to interact with that remote desktop.

Any assistance would be appreciated!
Thanks!

Title: Re: Webclient shows remote desktop, but cannot interact with it
Post by: dave.reens on November 22, 2015, 10:36:33 AM

Quote from: tolos on August 12, 2014, 10:14:29 AM

I can connect to the remote computer with no issues, but I cannot actually do anything. Sometimes the cursor (on my side) completely disappears when I put it in the webclient window, and other times it's there - no matter what, I cannot click on anything on the remote computer.

Hi, I'm having almost this exact problem connecting from Mac OSX 10.9.5 to Windows 7 with the desktop client, v10.0.47374. The only difference is that I've noticed that the cursor doesn't completely disappear, I can still make out one or two pixels of it if I squint really hard. What's even wilder is that it was able to connect correctly earlier today, but now no longer, despite re-connecting several times and re-starting teamviewer.