TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: LS on March 27, 2015, 01:06:09 PM

Title: Mouse Pointer Trapped in One Monitor
Post by: LS on March 27, 2015, 01:06:09 PM
Suddenly unable to operate in two monitors simultaneously on a remote PC. Remote PC has 2 monitors. Able to select and click in 1 monitor but when moving over to 2nd monitor mouse pointer stays in a 1st monitor in a remote PC. Tried changing all different combinations of display priorities on a remote PC but no result. It all used to work properly until today.
Either monitor can be worked on ok if displayed just 1 at a time, but not together. Also if I shut down 1 monitor out of 2 the remaining monitor will "blink"/refresh and will start working. Exactly identical monitors. 1 Digital and 1 Analog mode. This set up used to work. I am unable to change or check cables/connections on the remote PC for a few days.

any help would be much appreciated.
Title: Re: Mouse Pointer Trapped in One Monitor
Post by: tractorking on March 27, 2015, 05:32:12 PM
I've had this exact same issue today. Suddenly started this morning with no change in hardware or software.
Title: Re: Mouse Pointer Trapped in One Monitor
Post by: seaikh1 on March 28, 2015, 05:57:02 PM
I'm facing same problem. It's frustrating to jump from one window to another everytime even though you've got two monitors.
Quote from: LS on March 27, 2015, 01:06:09 PM
Suddenly unable to operate in two monitors simultaneously on a remote PC. Remote PC has 2 monitors. Able to select and click in 1 monitor but when moving over to 2nd monitor mouse pointer stays in a 1st monitor in a remote PC. Tried changing all different combinations of display priorities on a remote PC but no result. It all used to work properly until today.
Either monitor can be worked on ok if displayed just 1 at a time, but not together. Also if I shut down 1 monitor out of 2 the remaining monitor will "blink"/refresh and will start working. Exactly identical monitors. 1 Digital and 1 Analog mode. This set up used to work. I am unable to change or check cables/connections on the remote PC for a few days.

any help would be much appreciated.
Title: Re: Mouse Pointer Trapped in One Monitor
Post by: matt on March 29, 2015, 03:58:22 AM
someone should lodge an official support ticket for this please

Perhaps too the official teamviewer facebook page.

F posts in to threads today about this suddenly happening, indicates to me a problem with an update on the TV end...
Title: Re: Mouse Pointer Trapped in One Monitor
Post by: LS on March 29, 2015, 04:37:50 AM
did send TV a ticket 2 days ago
Title: Re: Mouse Pointer Trapped in One Monitor
Post by: Khaalis on March 30, 2015, 03:02:34 AM
Just hit the same problem. Everything worked fine on Friday afternoon, but its not working now.  I can open a second window showing the second monitor, but as soon as I do the mouse ceases to work on monitor 1 and only works in the 2nd monitor screen. It shows the mouse moving on monitor 1, but when you click anything, it activates whatever would have been clicked on from monitor 2 in the same position.

v 10.0.40642 (Mar 25)
Title: Re: Mouse Pointer Trapped in One Monitor
Post by: Admin on March 30, 2015, 09:24:15 AM

Remember, this is a user supported forum, sometime the answer aren't available because we are all in the same situation, users , trying to help each other with experience we've had if no one has yet found a resolution we wont have an answer.

how to submit a ticket or post to Facebook:

http://teamviewerforums.com/index.php?topic=1363.msg2413#msg2413
Title: Re: Mouse Pointer Trapped in One Monitor
Post by: Khaalis on March 30, 2015, 11:30:43 AM
This issue has been resolved in TV version 4.0.40798, so just update and you should be good.