TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: Ratakresch on April 02, 2015, 11:10:10 AM

Title: Teamviewer 10 service hung on starting, slows down startup
Post by: Ratakresch on April 02, 2015, 11:10:10 AM

Suddenly my PC started taking a long time to boot. I have windows 8.1 on an SSD so it's usually pretty fast, like 20 or 30s from pressing the button to desktop. Now it gets to the desktop making good time, but it just hangs there, with most of the shortcuts without icons (as in white files), not opening the programs that are set to start with windows and it won't let me open the task manager. I can open other programs with no lag at all, like firefox. After a couple minutes it snaps out of it and the startup resumes, the taskmanager finally opens and the icons load.

The event viewer had this error about team viewer service hangin at startup:

The TeamViewer 10 service hung on starting.

I tried disabling TeamViewer and the computer effectively starts up normally.
I tried reinstalling TeamViewer and the problem persisted.
I tried setting the Teamviewer 10 service to Automatic (delayed start) and Teamviewer woudn't autostart.
I've installed Teamviewer 9 and I boot up fast with TW working.

Does anyone have any idea as to what could be causing this and how to fix it?

Title: Re: Teamviewer 10 service hung on starting, slows down startup
Post by: robert l on April 02, 2015, 07:51:29 PM

At least two of my computers are doing this also. It took me awhile to figure out what was hanging them at startup. It is teamviewer and started sometime in the last few days.

Windows 7 64 & 32 bit.  I came to this forum looking for an answer and don't see one.  Maybe the only fix right now is to downgrade to another version?

Title: Re: Teamviewer 10 service hung on starting, slows down startup
Post by: Zardoc on April 03, 2015, 03:11:16 AM

Hi,

I had the same issues.

It's the latest version that's bugged. TeamViewer 10.0.40642

Use TeamViewer 10.0.39052

 8)

Title: Re: Teamviewer 10 service hung on starting, slows down startup
Post by: Admin on April 03, 2015, 04:10:49 PM

do you have a link or copy of the installer to version 10.0.39052 ?

Title: Re: Teamviewer 10 service hung on starting, slows down startup
Post by: Zardoc on April 04, 2015, 01:57:37 AM

Auto update went to 10.0.40798, same issues.

I'm sorry, I don't understand the question.
But here you go. LINK (http://www.ajsext.com/zardoc/TeamViewer_10.0.39052.zip)

Title: Re: Teamviewer 10 service hung on starting, slows down startup
Post by: Okaryn on April 04, 2015, 09:44:30 AM

I have the same problem on Windows 7 whith the 2 latest version.

I've tried a full format and reinstallation of TV 10, and my PC freeze after startup (20 seconds).

Windows 7 x64 family premium, SSD, all windows updates.

Trying the 10.0.39052, and boot is OK (thanks for the link)

Title: Re: Teamviewer 10 service hung on starting, slows down startup
Post by: astronomik on April 05, 2015, 05:10:23 PM

Hello

I spent two days before I found the cause of my slow network start problem. This is how to temporary fix it:

1) Go start menu in your Windows
2) Type and open: services
3) Find TeamViewer 10
4) Double click TeamViewer 10
5) Change Startup type to: Automatic (Delayed Start)
6) Save changes
7 Restart Windows
This will actually start service 2 minutes after the last service started

If you do not wish automatic updates:
In Team viewer:
1) Click Extras
2) Select options
3) Advance
4) Show advance options
5) No automatic updates

Thanks

Title: Re: Teamviewer 10 service hung on starting, slows down startup
Post by: Zardoc on April 05, 2015, 08:26:34 PM

Hi,

unfortunately, this solution doesn't start your team viewer right away. You get a delayed start.

The issue isn't there with the older version.

BTW, the disable update is a good idea until the problem is fixed.

Thanks.  ;)

Title: Re: Teamviewer 10 service hung on starting, slows down startup
Post by: gbalbach on April 06, 2015, 12:53:28 PM

Same problem with our systems as well, we do not subscribe to IT Brain but I think it might be part of the problem...

Here are some of my log entries, notice the near 1 minute delay...

2015/04/06 15:12:38.700  1676   968 S0   TeamViewer is going online!
2015/04/06 15:12:38.700  1676   968 S0   CAntiMalwareController::IsManagedDeviceChanged(): Machine is not a managed device anymore
2015/04/06 15:13:38.811  1676   968 S0   CSynchThread: duration = 59.998s
2015/04/06 15:13:38.811  1676   968 S0!!!CSynchThread::Start: wait failed!

Title: Re: Teamviewer 10 service hung on starting, slows down startup
Post by: mville on April 07, 2015, 04:31:52 AM

I can confirm the same issue is occurring on 3 Windows 8.1 64-bit PCs.

Started happening a few days ago. I guess when Teamviewer 10 auto-updated.

Title: Re: Teamviewer 10 service hung on starting, slows down startup
Post by: gbalbach on April 07, 2015, 06:02:24 AM

I just got a reply from support that they are aware of the issue and it is being worked on - no ETA yet but they say the fix will be available as soon as possible.

Title: Re: Teamviewer 10 service hung on starting, slows down startup
Post by: rowdyplace on April 14, 2015, 07:52:37 AM

Are we still waiting on this answer?

Title: Re: Teamviewer 10 service hung on starting, slows down startup
Post by: gbalbach on April 14, 2015, 07:53:26 AM

I haven't heard anything from them - website still shows same version.

Title: Re: Teamviewer 10 service hung on starting, slows down startup
Post by: rdvenom on April 17, 2015, 02:12:59 PM

Same problem here Win7 64-bit

Title: Re: Teamviewer 10 service hung on starting, slows down startup
Post by: Okaryn on April 21, 2015, 01:42:49 AM

The problem is solve with latest version 10.0.41459

Title: Re: Teamviewer 10 service hung on starting, slows down startup
Post by: Zardoc on April 21, 2015, 03:58:23 AM

Thanks for the heads up!  8)

Title: Re: Teamviewer 10 service hung on starting, slows down startup
Post by: gbalbach on April 21, 2015, 06:18:55 AM

Yes I can confirm, fixed with new version.