TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: joelshort on August 06, 2015, 07:09:29 AM

Title: The dreaded "The screen cannot be captured at the moment..." error
Post by: joelshort on August 06, 2015, 07:09:29 AM

I'm a home user and have used Teamviewer for a few years.  I have several different computers that I remote into and am fairly familiar with things.

Recently I bought a mini PC that has no screen.  (Win10, 1.3Ghz processor, 2GB ram - basically a tablet without the screen).  My plan was to remote into it with TV, which I can do. However the screen constantly flashes the error "The screen cannot be captured at the moment.  This is most likely due to fast user switching or a minimized Remote Desktop connection".  Remote Desktop is not enabled and has never been used.  This constant error/flashing screen prevents me from accessing any of the TV settings at the top banner controls.

Two other interesting bits of information:
1.  If the mini pc is connected to a Television or monitor the error does not appear
2.  If I use my android phone to remote into the mini pc the error does not appear.

I'm using TV 10.0.45471 on both computers.

Any solutions?  Obviously I think this has something to do with the fact that the mini pc has no screen, but I don't know what to do about it or how to trick TV into thinking that the mini pc is connected to a monitor.

Title: Re: The dreaded "The screen cannot be captured at the moment..." error
Post by: Admin on August 06, 2015, 10:45:11 AM

If i recall someone had this issue previously and the resolution was to connect an adapter of some sort to one of the video outs:
IE a VGA to DVI "plug" (http://www.goldchip.uk.com/129-283-thickbox/startech-dvi-to-vga-m-f-cable-adapter-black.jpg)
that way teamviewer recognizes the unit is attached to a monitor but it doesn't really get  "in the way"

Title: Re: The dreaded "The screen cannot be captured at the moment..." error
Post by: joelshort on August 06, 2015, 01:16:47 PM

Thanks for the reply but that's not really feasible.  I only have a HDMI out for the monitor, and I find it strange that a screen sharing service would require another piece of hardware.  I love Teamviewer but I'll need to look into another solution if the only way around this error is to add an adapter like that.

Title: Re: The dreaded "The screen cannot be captured at the moment..." error
Post by: joelshort on August 07, 2015, 08:05:04 AM

For future reference it does appear that the only option to resolve this is to use a video dummy plug, in my case an HDMI dummy plug/emulator.  Officially Teamviewer does not support headless computers, per TV technical support.

Title: Re: The dreaded "The screen cannot be captured at the moment..." error
Post by: adamvietnam on June 25, 2016, 02:31:22 PM

I followed this http://windowsten.info/forum/compatibility/software-compatibility/304-teamviewer (http://windowsten.info/forum/compatibility/software-compatibility/304-teamviewer)

But instead of adding to the WOW64Node I just added to a DisableDuplicationAPI DWORD subkey to the base Teamviewer key , set the value to 1 , rebooted and all was good when I connected headless