TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: sidrat28 on August 13, 2015, 06:12:29 AM

Title: TeamViewer connecting properly when in the same network only
Post by: sidrat28 on August 13, 2015, 06:12:29 AM

Hello,

I am having some problem with TeamViewer recently, it used to work properly before.

let's say I have two computers A (Desktop) and B (Laptop) and two locations X and Y.

I can connect from A in X to B in Y but I can not connect from B in Y to A in X, the problem is that each time I try , the connection is established for a second and then I get the message "connection lost and trying to connect".

note that when I am in the same network place X, I can connect in both ways A to B and B to A.

Can you help me to solve this issue please?

Title: Re: TeamViewer connecting properly when in the same network only
Post by: matt on August 18, 2015, 06:55:01 AM

On Machine B
Check the option >> General >> Network Settings >> incoming LAN connections

What does it say?

Title: Re: TeamViewer connecting properly when in the same network only
Post by: sidrat28 on August 19, 2015, 06:47:34 AM

Quote from: matt on August 18, 2015, 06:55:01 AM

On Machine B
Check the option >> General >> Network Settings >> incoming LAN connections

What does it say?

It says "Deactivated" on both A and B

Title: Re: TeamViewer connecting properly when in the same network only
Post by: matt on August 20, 2015, 03:15:02 AM

Is it possible that the admin at location Y has banned Teamviewer, or more likely shaped the connection so that it stops and is useless?

That is common with corporate internet connections or free wifi hotspots