TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: Steffin James on August 27, 2015, 02:57:58 AM

Title: Graphics Card Intel 5500 Issue
Post by: Steffin James on August 27, 2015, 02:57:58 AM

I am using an HP laptop with Intel 5500 HD Graphics driver. When I installed the latest Teamviewer , the brightness option of OS is lost .

When I restored it back, it works. I think the Teamviewer Display drivers are conflicting with the Intel Drivers. Please check and clear this.

Title: Re: Graphics Card Intel 5500 Issue
Post by: matt on August 27, 2015, 03:44:07 AM

This is not official support, but a user run forum.

You should lodge this through official support channels

Title: Re: Graphics Card Intel 5500 Issue
Post by: whity3187 on September 25, 2015, 12:21:56 AM

This is a known issue caused by TeamViewer's monitor driver. The solution is to simply uninstall our monitor driver. You can do that by opening TeamViewer and clicking Extras > Options > Advanced > scroll down to "Advanced network settings" and click "Uninstall" next to the monitor driver option.

The TeamViewer monitor driver is only used when you want to use the "Show black screen" option when connecting to another computer. TeamViewer will continue to work fine without this driver installed.