TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: RFick73 on November 12, 2015, 05:33:36 PM

Title: V11 Session/Idle Timeout
Post by: RFick73 on November 12, 2015, 05:33:36 PM
Ever since upgrading to the V11Beta, my sessions have been getting disconnected due to Idle Session Timeout.
I am unable to find where to change this timeout amount.
V10 allowed me to pretty much keep my sessions open for days on end.
I am typically using this session on my own local LAN and as a KVM more then anything.

Where do I change the timeout amount in the newer V11Beta?
Title: Re: V11 Session/Idle Timeout
Post by: ShadowIce on November 16, 2015, 10:52:33 AM
You can change that in the options (under Advanced Options, scroll down until you see a slider).
Title: Re: V11 Session/Idle Timeout
Post by: RFick73 on November 16, 2015, 12:05:17 PM
I checked on both the Client on mine & the one on the remote machine I'm connecting to.

The "Timing out inactive session" is turned off.
I can set it up as high as 8 hours, but I would assume that Off would allow for longer than 8 hours?
Title: Re: V11 Session/Idle Timeout
Post by: ShadowIce on November 24, 2015, 02:57:50 AM
Yes, "off" should disable it. AFAIK there's another session timeout when you don't have a license that happens after 2 hours or so. If you connect using the IP of the other PC that should not happen though.
Title: Re: V11 Session/Idle Timeout
Post by: RFick73 on November 24, 2015, 10:36:44 AM
The 2 hour non-licensed timeout is new as I rarely used to get disconnected from my PC it would often stay connected for days I'm sure.
I was unaware that you could use the IP, each machine I place the client on shows up in my list & I simply click on it.
Although from what I read, that option can only be used in the full version?
Title: Re: V11 Session/Idle Timeout
Post by: ShadowIce on November 26, 2015, 10:33:09 AM
Connecting to IPs only works in the full version and you need to enable it in the option (General -> Incoming LAN connections). And you also can't add the IPs to the list last time I checked.
Title: Re: V11 Session/Idle Timeout
Post by: xenon2000 on December 03, 2015, 01:06:43 PM
I upgraded to 11 final (now that is no longer beta), version 11.0.52456 Nov 30, 2015. And I will be actively using it and it will just close and say "Your Teamviewer session has timed out and will be closed."

I am a free home user. And I didn't have this issue with Version 10. And I don't see a way to change this. So are people saying there is now a 2 hour connection limit to free users?
Title: Re: V11 Session/Idle Timeout
Post by: Geoffs Granny on December 06, 2015, 08:09:33 AM
The "Session timeout!" is very annoying with the free version 11. This did not happen with all the earlier versions. There is no information about this new timeout feature.

Setting "timing out inactive sessions" to off on the client and host does not do what it is supposed to do. That must be either a bug or something that needs proper explanation on the menu.

Should I go back to version 10 and ignore all future versions?
Title: Re: V11 Session/Idle Timeout
Post by: mrjunheng on December 08, 2015, 08:24:03 PM
Yeah I've run into this issue as well. Teamviewer 11.0.52465 disconnects me every two hours or so and gives me the "Session timeout!" popup.

I'm connecting to my home server and I would prefer to leave the terminal open when I'm working for long periods. This never happened with Teamviewer 10 so its either a undisclosed feature of 11 or a bug. I've contacted their customer support but they said they haven't been able to replicate the problem on their side.

I'm surprised there isn't more reports on this.
Title: Re: V11 Session/Idle Timeout
Post by: captainnapalm on December 10, 2015, 10:56:48 PM
Registered for the forums to log my displeasure with this "feature". As others have stated, I'm using this on my LAN to connect to my home server. V10 would allow days worth of connection, but now it won't stay connected longer than a few hours (I've never checked the actual amount of time, only that it seems to be timed out every time I come back to do something with it).

The only thing I can think of is that maybe with the new settings on the main app screen for setting up Unattended Access, you may need to check the "Grant easy access"? Not sure, but if that works, I'll report back.

Title: Re: V11 Session/Idle Timeout
Post by: mrjunheng on December 11, 2015, 08:19:08 AM
Registered for the forums to log my displeasure with this "feature". As others have stated, I'm using this on my LAN to connect to my home server. V10 would allow days worth of connection, but now it won't stay connected longer than a few hours (I've never checked the actual amount of time, only that it seems to be timed out every time I come back to do something with it).

The only thing I can think of is that maybe with the new settings on the main app screen for setting up Unattended Access, you may need to check the "Grant easy access"? Not sure, but if that works, I'll report back.

I'd like to hear how that went for you. I tried it enabling that setting but no luck. I also reinstalled Teamviewer on both machines.
Title: Re: V11 Session/Idle Timeout
Post by: theles on December 11, 2015, 12:52:38 PM
Hi guys!

Just like almost everyone, I use the Teamviewer as a KVM in my house to share one monitor between  two notebooks.

I registered to say that the same problem occour to me. After 2:45m, more or less, the Teamviewer11 simply disconnected the session. And, I resolved it with three simple steps:

1 - Uninstall the V11
2 - Download the V10 (oficial https://www.teamviewer.com/pt/download/dyngate.aspx)
3 - Reinstall the V10

I also take this opportunity to go in Advanced Settings and disable completely the updates or reminders of it!

Cheers!
Title: Re: V11 Session/Idle Timeout
Post by: Admin on December 11, 2015, 04:42:00 PM
Hi guys!

Just like almost everyone, I use the Teamviewer as a KVM in my house to share one monitor between  two notebooks.

I registered to say that the same problem occour to me. After 2:45m, more or less, the Teamviewer11 simply disconnected the session. And, I resolved it with three simple steps:

1 - Uninstall the V11
2 - Download the V10 (oficial https://www.teamviewer.com/pt/download/dyngate.aspx)
3 - Reinstall the V10

I also take this opportunity to go in Advanced Settings and disable completely the updates or reminders of it!

Cheers!
Thanks for that theless !
Title: Re: V11 Session/Idle Timeout
Post by: captainnapalm on December 12, 2015, 10:33:41 AM
Registered for the forums to log my displeasure with this "feature". As others have stated, I'm using this on my LAN to connect to my home server. V10 would allow days worth of connection, but now it won't stay connected longer than a few hours (I've never checked the actual amount of time, only that it seems to be timed out every time I come back to do something with it).

The only thing I can think of is that maybe with the new settings on the main app screen for setting up Unattended Access, you may need to check the "Grant easy access"? Not sure, but if that works, I'll report back.

I'd like to hear how that went for you. I tried it enabling that setting but no luck. I also reinstalled Teamviewer on both machines.

It didn't work.  >:(
Title: Re: V11 Session/Idle Timeout
Post by: meltingsmoke on December 14, 2015, 10:27:45 AM
Yeah it's definitely new, and can't be disabled as a free user. I don't even really mind that so much if it was made known that is the reason for the annoyance. There's nothing in the popup or settings to indicate it only affects free users, in fact there is a timeout setting in advanced that suggests we can turn it off, but that doesn't affect it which i find counter productive. I didn't see anything in the change notes about this, and one of the things I hate is undocumented features lol.

I'm not a paying user so I can't complain about the added timeout, it's an annoyance intended to get people to start paying, makes sense. I just wish it was more upfront about it, like something in the notice that said we'd stop doing this if you paid us ^_*

I don't need most of the features of the latest version, and it's not that I use team viewer all day but I prefer to just stay logged in with a minimized window so I can look at a remote PC once in a while and its annoying to keep having to connect back to it all the time. So i'll probably just downgrade back to v10, I don't use it enough to pay for it or need the new version enough to suffer the session timeout change. It does it even if i'm actually using the session, which it's hard to think of something more annoying when you are in the middle of something.
Title: Re: V11 Session/Idle Timeout
Post by: theles on December 28, 2015, 05:00:26 AM
Allow me to add an information.

The added feature in the V11 that ends the session after 3 hours, is present in the V10 that is available to download on the TeamViewer website.

In older versions, like 10.0.45862.0, this feature isn't present.Here's a link of this version that I'd downloaded from the TeamViewer official website, before the V11 came out, without any modification.  I don't know if newer versions have other features or bug fixes, so, use it at your own risk.

http://www.4shared.com/file/j2t7yGXSce/TeamViewer_Setup_pt.html

In order to fully restore to a previous version, I'd uninstalled the V11 (and V10 that I had download from their website), deleted the TeamViewer folder and run CCleaner to remove any trace of it on the registry. Then, I install the version of the link, and the sessions timeout are finally over.

Just remember to uncheck all the update options on the advanced settings.
Title: Re: V11 Session/Idle Timeout
Post by: gladtobegrey on February 05, 2016, 04:49:54 AM
I have also started to hit this undocumented 2-hour timeout.  It's irritating, and spoils an otherwise excellent product.  I help various family members with their PCs via TeamViewer, and sometimes lengthy sessions are needed to address problems.  Having TeamViewer timeout when you're in the middle of something is a pain.
Title: Re: V11 Session/Idle Timeout
Post by: wcndave on May 03, 2016, 08:36:16 AM
Wow, annoying.  I want to set up a laptop somewhere to monitor a private venue in order to perfectly time a surprise party... I need it to run for many hours, as I will set up in the morning.

If it disconnects, is there any way to connect without being on the other computer physically?

What's also annoying is there's no intermediate option, it's either £500 or nothing.  I'd like to see a licenced personal version, like £40 or so, non-commercial, but some features unlocked.  There doesn't seem to be  a home user licence option.
Title: Re: V11 Session/Idle Timeout
Post by: matt on May 03, 2016, 03:31:27 PM
If it disconnects, is there any way to connect without being on the other computer physically?
Just install the unattended host on that remote machine
You can relog on if your session gets dropped

ALso paid version is no different except for this 2 hour limit IN SOME CASES.
Title: Re: V11 Session/Idle Timeout
Post by: Brady on May 07, 2016, 11:48:14 AM
Has anyone else experienced that Version 11.0.59131 isn't forcing timeout now? I seem to be going on nearly 20 hours without a forced timeout and keeping fingers crossed that the "feature" was updated.
Title: Re: V11 Session/Idle Timeout
Post by: LivingAwake on August 24, 2016, 12:40:07 PM
I know that I can uninstall v11 and roll back to v10 however I would rather not.  In light of the 2 hour window of being logged out how do I at least set TeamViewer so it does not reassign a password each time?
Title: Re: V11 Session/Idle Timeout
Post by: nebbish on October 12, 2016, 09:40:23 AM
I want to bump this back to the top - I just encountered the timeout that "may" be due to my free license type.  However, there is no indication.

I am looking for someone from TeamViewer to validate what the people here are seeing.


Two questions...

Is there a forced timeout in the free licensed full version?
Has user "Brady" actually detected that the timeout was removed from later versions?

(I downloaded 11 about a week ago, and just encountered the timeout while working in the remote session).