TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: gabriel2007 on December 16, 2015, 04:34:17 AM

Title: Teamviewer does not connect
Post by: gabriel2007 on December 16, 2015, 04:34:17 AM

Hi need help, Teamviewer starts but says can't connect retry(30)

OS : Windows Server 2012 R2
Firewall ? Disabled!
Administrator ? yes!
Can ping , ping3.teamviewer.com ? yes!
Can connect via putty to port 5938 @ ping3.teamviewer.com ? yes!

2015/12/16 06:44:49.612  3900  5300 S0!! CMasterConnectorAsio::HandleMasterResponseRegister(): MasterConnect failed. ErrorCode=10
2015/12/16 06:44:52.612  3900  5336 S0   Activating Router carrier
2015/12/16 06:44:55.612  3900  4920 S0   CTcpConnectionBase[555]::HandleConnectTimeout(). Connect timed out to ping3.teamviewer.com:5938
2015/12/16 06:44:55.612  3900  4920 S0   Activating Router carrier
2015/12/16 06:45:00.628  3900  5336 S0!! HttpRequestImpl::CurlFinished(): curl request failed: Timeout was reached (28), Connection timed out after 5000 milliseconds
2015/12/16 06:45:00.628  3900  5336 S0!! Port443Connection::ConnectInternal: failed with HTTP status code = 0
2015/12/16 06:45:00.628  3900  5336 S0!! NetWatchdog: Port 443 proxy search failed! No working setting found.

Thanks for the help

Title: Re: Teamviewer does not connect
Post by: TheValyx on December 16, 2015, 07:43:21 AM

Are these logs form the server, or from the computer you are trying to connect to the server from?

Title: Re: Teamviewer does not connect
Post by: gabriel2007 on December 16, 2015, 10:02:07 AM

I can't even activate teamviewer , log is from computer I am trying to set up teamviewer ,

Title: Re: Teamviewer does not connect
Post by: TheValyx on December 16, 2015, 01:25:09 PM

Well you know what protocols do work, and it seems you have one that is not working. I would check your router settings.

Title: Re: Teamviewer does not connect
Post by: trickyt57 on December 19, 2015, 09:52:22 AM

Do you have more than one home network?  If you do, then make sure both computers are on the same network, or rather connected to the same router.