TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: ppigmans on March 24, 2016, 01:30:35 AM

Title: Teamviewer 6 'my computers' password gone after machine reboot
Post by: ppigmans on March 24, 2016, 01:30:35 AM

Hello all,

I have a problem with my Teamviewer 6, you see, when i reboot my pc the teamviewer's 'my computers' password field is empty, i have scanned through the logs and nothing from the last login could show me that something removed it/crashed.

I have had this problem for a few days now, i tried everything (restarting teamviewer, filling in the password again in hopes that it stays, checking remember me, remember my password and sign me in automaticly) but all options lead to the same thing, the password is gone after rebooting or restarting teamviewer, i understand that this is not a offical support forums but i would still like your help in this.

(PS i use TV6 for a company)

Title: Re: Teamviewer 6 'my computers' password gone after machine reboot
Post by: Admin on March 24, 2016, 12:31:34 PM

may want to try updating the teamviewer software, its on version 11

Title: Re: Teamviewer 6 'my computers' password gone after machine reboot
Post by: ppigmans on March 25, 2016, 12:32:28 AM

We cant, as i said we use a company license, thus we need to buy a new one if we want to

Title: Re: Teamviewer 6 'my computers' password gone after machine reboot
Post by: matt on March 27, 2016, 12:14:48 AM

Try running Teamviewer as 'Administartor' before saving your password

Title: Re: Teamviewer 6 'my computers' password gone after machine reboot
Post by: pf2112 on March 27, 2016, 10:46:18 PM

If all things fail, try to uninstall TeamViewer and reinstall.

Title: Re: Teamviewer 6 'my computers' password gone after machine reboot
Post by: ppigmans on April 03, 2016, 11:33:55 PM

No success, anything other ideas?

Title: Re: Teamviewer 6 'my computers' password gone after machine reboot
Post by: matt on April 04, 2016, 02:12:48 AM

Just to be sure, exactly which password, when and where does it fail?
Screen shot would be nice if you can...

Title: Re: Teamviewer 6 'my computers' password gone after machine reboot
Post by: ppigmans on April 04, 2016, 11:27:51 PM

i cant post a screen shot but when you start teamviewer (any) you have the friends/computer list yeah?
well that password fails, i cant seem to get into it after a certain number of days, this time it was re-entered thursday and yesterday (monday) it no longer worked while friday it did

Title: Re: Teamviewer 6 'my computers' password gone after machine reboot
Post by: matt on April 05, 2016, 06:53:17 AM

As you have a paid version, contact their official support via a support ticket on their webpage