TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: VBScab on May 20, 2016, 01:47:02 AM

Title: Remote PC showing as offline when it's not
Post by: VBScab on May 20, 2016, 01:47:02 AM

This is bizarre...

When I start a TV session on my laptop (let's call it PC1), one of the remote PCs (PC2) is showing as offline. However, when I use the remote PC (PC2) to TV to my laptop (PC1) - i.e. going in the reverse direction - and start TV then, the remote (PC2) is listed, obviously with the suffix "(this computer)". It also shows as being available when I look via the TV management console.

To my mind, this wouldn't be a firewall issue or I wouldn't be able to remote from PC1 to PC2.

Title: Re: Remote PC showing as offline when it's not
Post by: matt on May 20, 2016, 07:10:37 PM

Could be firewall, the connection is a different port to the 'heatbeat'

Title: Re: Remote PC showing as offline when it's not
Post by: VBScab on May 23, 2016, 06:18:27 AM

Thanks for that. Any chance of a clue as to which port might be being blocked? I've read in many places that, provided you can browse the web, TV can get in and out. Is that not the case?