TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: alduins khajiit on June 10, 2016, 03:44:49 AM

Title: "We could not verify if your account has been used on this device before." error
Post by: alduins khajiit on June 10, 2016, 03:44:49 AM

I am getting the following error every time I try to login to my TeamViewer Account from college: "We could not verify if your account has been used on this device before." and it does not let me to my computers at home. It doesn't matter if I have logged in before on that particular computer or not, it throws that error message every time.

I Googled the error message but only spammy results showed up on Google. Searching in quotes only gave two results, both foreign language websites.

Any ideas on how to fix this?

Title: Re: "We could not verify if your account has been used on this device before." error
Post by: matt on June 11, 2016, 04:18:26 PM

Perhaps try again after a few hours. SOmeone else suggested that the Teamviewer lists are taking a few hours to update

Title: Re: "We could not verify if your account has been used on this device before." error
Post by: alduins khajiit on June 14, 2016, 10:51:55 AM

it is STILL doing this EVEN AFTER MANY days!!! I CANNOT get in via android

Title: Re: "We could not verify if your account has been used on this device before." error
Post by: matt on June 14, 2016, 04:54:39 PM

They sent me an email with a link to follow to verify the link when this happened to me..

Perhaps contact them on the official support mechanisms (facebook page)