TeamViewer Forum

General Category => Teamviewer for Windows => Topic started by: blampert on May 04, 2017, 11:21:43 AM

Title: Had 2Factor enabled. Phone got lost and I do not know my 16 digit recovery code.
Post by: blampert on May 04, 2017, 11:21:43 AM

I had 2Factor enabled on my phone to access my account. Recently lost phone and with that, cannot log into my account without the token. I also created this account a long time ago so I'm pretty sure I don't know if i saved the 16 recovery code. I had so many computer associated with my account. Is there really nothing I can do? I do have a computer that is still signed into Teamviewer with my account so I can access my machines for the time being...

I'm assuming if nothing can be done and I have to create a new account, is there anyway I can associated it with the same email? The email I have it associated with is my main/primary email address!

Help? Suggestions?

Title: Re: Had 2Factor enabled. Phone got lost and I do not know my 16 digit recovery code.
Post by: blampert on May 04, 2017, 07:05:05 PM

So because I'm stil logged in on one PC, I can get to the web Management Console logged in as me. I did go to Edit Profile and attempted to deactivate 2factor but its asking for a security code token. Is there a way to re-generate a QR and re-register it on a authentication app on my phone again????