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Author Topic: Server down?  (Read 30855 times)

novaned

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Server down?
« on: August 29, 2011, 06:38:01 AM »
Hi all,

For the first time ever since I started using TV, I can't connect to my pc remotely, either via the dtop app or the TV web site.

I'm Using Teamviewer 6.0.10722

Using my dt app, it states 'ready to connect (secure connection)'  + green light, as per normal.
Upon attempting to sign in, after 5-10 seconds = message - 'Sign in request failed! The server did not respond. Please try again.'
I've tried repeatedly with same results. I also closed TV down and stopped the service and restarted both again, still same result

Then via TV web site = message - 'The server did not respond in the given time frame. Please try again later.'

Is this an internal server problem whereby I just need to sit tight until your techs fix it?
The strange thing is that I was able to connect the first time I used it this morning (aprox two hours ago) but it lost connection very quickly, with no success since then.

Anyone else getting the same problem?
Thx in advance
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novaned

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Re: Server down?
« Reply #1 on: August 29, 2011, 07:54:48 AM »
Update -
All appears to be ok now.  :)
I assume it was a temporary server glich that the Teamviewer techs sorted out.
Thanks to whomever!
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rbible

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Re: Server down?
« Reply #2 on: August 29, 2011, 12:15:44 PM »
Hi,

I would like to tag along on this thread to see if there was an answer as why the service was unavailable. I lost it too right in the middle of trying to help a customer. I had to switch to a free VNC style of service which is not as good as TV.
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fafl

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Re: Server down?
« Reply #3 on: August 30, 2011, 08:09:57 AM »
look like a server is down again,isn't?
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Admin

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Re: Server down?
« Reply #4 on: August 30, 2011, 11:09:25 AM »
we use 6.0.1.0722 as well and haven't experienced any issues at all.
I see the TV is prompting that a new version is available, we haven't updated yet.
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frankc2

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Re: Server down?
« Reply #5 on: August 30, 2011, 11:19:01 AM »
It must have been a server issue...all's working OK now.

Teamviewer admins: It would be VERY handy to have a server status page; there's free software that monitors this and can be used to update a status page.  Thanks for considering it!
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Admin

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Re: Server down?
« Reply #6 on: August 30, 2011, 11:58:52 AM »
great suggestion frankc2 we added it to the "suggestions" forum

http://teamviewerforums.com/index.php?board=5.0

Those that agree please post in that thread.
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Randomcdn

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Re: Server down?
« Reply #7 on: August 31, 2011, 03:29:44 PM »
Server down again??
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Admin

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Re: Server down?
« Reply #8 on: August 31, 2011, 03:49:55 PM »
strange i just checked my connection and it was down, i couldnt type in a password to get to my partner list, TV wasnt showing my ID.  I shut down (exit teamviewer) from the tray icon and restarted TV from the desktop Icon and it works fine
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