Can't connect despite online status

[dreamjay]

I'm having a problem that I can't find anything about, seems like I'm the only one. 

What could be the reason for TV showing online status for a unit, but then still can't connect?
This is usually preceded by it working a couple of times first, and then all of a sudden it's not working any more. It's like TV on the other side "hangs up" or freezes and needs a reboot of TV.

Here's the online status showing ("jobbet") and below the yellow connection status icon, that never gives up trying, but that also means I never get an error message. (This connection will NOT work until I get physical hold of the unit "jobbet" and reboots TV)



Using 7.0.14563 on local, and pretty sure I got the latest at the other end too (this has been going on for a long time and is hardly connected to latest version/different version issues).

Appreciate any input or ideas!

[Admin]

Is the remote system configured to go into any type of sleep or hibernation state?

[dreamjay]

Is the remote system configured to go into any type of sleep or hibernation state?

No, it's set to 'never'.

[mparegian]

I am having the exact same problem - it says I am connected and will not let me make another connection - but there is nothing there.    I am able to connect to other PCs on my list but not a particular one.  It is obvious that the problem is on the one I am trying to connect to - but I cannot.  It has worked perfectly every time in the past - so what is now happening ??

[Admin]

i would start by uninstalling and reinstalling TV on the remote machine.

[mparegian]

Thank you - when I get to that computer in a few days - I will do exactly that.

[mparegian]

OK - I uninstalled and then re-installed Team Viewer on the remote machine.  I still cannot connect to it remotely even though it shows as available.  I am able to use the remote computer to access my other computer - but the process still does not work in reverse. 

[Admin]

send a message to this profile:
http://teamviewerforums.com/index.php?action=profile;u=576
and let us know what they say...

[mparegian]

I'm not sure what you mean by "Send a message to this profile" ?? 

[Admin]

Click on that link, it will take you to the profile of a teamviewer representative. There, you can send them a message directly.
 Even though this is an unofficial forum, they managed to find it and signup, we appreciate there presence but the aren't proactive, though i have had luck with specific issues when ive messaged them.

[mparegian]

Thank you for your help - what I did do is go back into the remote computer and uninstall Team Viewer again and this time I uninstalled all the user settings as well - then re-installed it and now I am able to access it.    I also ran some security scans on the computer and have found some other issues - so I always did feel it was the computer and not Team Viewer causing the problem.   All is now fine - thank you for your suggestions and help.

[Admin]

Glad it got worked out, it does seem that often, an uninstall and reinstall of TV resolves the issue.