Author Topic: Question About Premium Product with Management Console  (Read 6137 times)

David_Feynman

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Question About Premium Product with Management Console
« on: April 05, 2013, 10:04:58 AM »
I am very close to pulling the trigger on the Premium Product.  Our PRIMARY requirement is have a central console where we assign different permissions/computers to different users and the Management Console (http://www.teamviewer.com/en/products/management-console.aspx) seems to accommodate our needs.  One thing that is very unusual is that the Management Console manual (http://www.teamviewer.com/en/res/pdf/TeamViewer8-Manual-ManagementConsole-en.pdf) seems to indicate that anyone I invite to our company, by accepting our invitation, thereby gives us access to any/all computers under their account (if they already have their own TeamViewer account).

I find this bizarre to say the least.  Many of the people I will be inviting are partners who already use TeamViewer themselves and won't want us to have access to all of their computers.  To avoid that, will all these people need to create additional TeamViewer accounts with different emails in order for us to give them access to some of our computers?

Thanks

matt

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Re: Question About Premium Product with Management Console
« Reply #1 on: April 06, 2013, 07:39:52 AM »
No, I think you have how it works wrong in your mind.

This is how I use TeamViewer.

I have an account.
On my customers' computers, I install the personalised version of TeamViewer Unattended Host.
These are automatically added to my list of  'Computers and Contacts' in a default group that I have set.
I have a group for each 'customer', each of whom has multiple computers.

On ANY computer where Teamviewer FULL is installed, I log into my account, and move these auto added computers to the group that represents my 'customer'

If someone, ie a new customer, wants me to access their computer, and they already have Teamviewer installed, or the download it from the Teamviewer website, I simply type their TeamViewer ID into the 'partner ID' on the Teamviewer Full that I am sitting in front of (or use the web portal supplied by TeamViewer), and the relevant password. Done!.

If I were to want someone to log onto my computer, then I give out my TeamViwer ID and a one-off password.
They don't need my unattended access password, or my permanent password, unless I want to be able to log in again later.

The management reporting Beta from the website is just brilliant.
I set a default rate and some defaults about lengths of connections etc.
I can set a customised rate per customer.

At the end of each month I check the usage to each of my customers, and essentially generate an invoice based on connection times etc. I can save or print to pdf, or even copy and paste into excel.

Does this clear things up for you?

Matt


David_Feynman

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Re: Question About Premium Product with Management Console
« Reply #2 on: April 06, 2013, 06:58:18 PM »
Matt, I think we are talking about two different things.  Please see page 16 here and read the text in the screenshot.  http://www.teamviewer.com/en/res/pdf/TeamViewer8-Manual-ManagementConsole-en.pdf

So let's suppose:
1. I have a premium company account which means I can use the management console to invite assorted users (employees) to it, and decide which computers I want them to be able to support.  On our account I have a computer named "computer 101".
2. Now I add a subcontractor to our account and give them permission to access "computer 101".  It looks to me like if they accept my invitation using their existing TeamViewer account, that they become part of my company and in the process I gain access to the computers they service.

 

anything