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Author Topic: no id or password without reinstall  (Read 4943 times)

ajb5440

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no id or password without reinstall
« on: June 29, 2014, 01:45:12 PM »
I have to instruct my sister in Chicago (on COMCAST) every time she needs me to connect.  I instruct her on unstalling, then running the setup program again.  Teamviewer runs again with the same ID.  This may work for several days until "no ID or password" again.  Then I have to tell her how to uninstall and reinstall to get connected.  This has been going on for at least 1 year.  It also happens to a brother in Palm Bay Florida, although I only help him about once every 2 months.  Any suggestions?  All computers are win 7.  Both are on COMCAST.
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matt

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Re: no id or password without reinstall
« Reply #1 on: July 02, 2014, 04:47:13 PM »
Who gets the error?
You or your sibling?

What is the exact error?
I've not seen anything similar to what you wrote...
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