I upgraded to Teamviewer 9 a few weeks ago on a Windows XP SP3 32bit PC. Over the last few weeks, intermittantly while creating or answering email (Outlook 2003 with Word 2003 as the editor), I began to get a popup error "an error occurred while trying to retrieve information from another program" when ever I tried to copy any highlighted items in an email body with either a right click or with CTRL-C. I tried stopping and starting the clipbook service, restarting outlook, etc but error persisted. I found that rebooting the PC would fix it for a while. Today I was determined to find out what was causing the problem so with a new email open and some highlighted text, I opened task manager and started stopping all the active Tasks one by one and pressing CTRL-C on the highlighted text between each. When I stopped the teamviewer task, the ctrl-c worked without an error.
I rebooted, opened a new email in outlook where CTRL-C worked fine until I connected to my PC downstairs with teamviewer then the error returned. I opened a new Word doc and tried CTRL-C, there was no error but after I clicked the email icon on the word toolbar to open the mail envelope, the error returned. As soon as I close the Teamviewer session, the error disappears. I tried it with a chat only session open and File Transfer only session and no error.
I tried the same on the Windows 7 64bit PC downstairs with Office 2007 and could not reproduce the error but Outlook 2007 will not use word as the email editor.
Can anyone else reproduce this problem?
