I have a system that I have installed teamviewer host onto (version 12) and I can connect fine when I have used the computer recently, even when logged out or restarted. But if i leave the computer alone for 3-4 hours, even though it is showing as active in teamviewer and I have the option to connect, the connections fail. As soon as I log into the computer, teamviewer is suddenly able to connect. I have tried from multiple different computers, and different internet connections. I have even tried using the teamviewer web connection to connect.
Here is the log from when I used the web portal:
22.06 22:48:29,368: Version: 12.0.35145
22.06 22:48:29,370: Sandbox: remote
22.06 22:48:29,370: SysLanguage: en
22.06 22:48:29,370: VarLanguage: en
22.06 22:48:29,370: Flash Player: PlugIn (WIN 26,0,0,131)
22.06 22:48:29,375: UseLanguage: en
22.06 22:48:29,375: UseLanguage: en
22.06 22:48:29,383: TeamViewer hasPassword: true
22.06 22:48:29,758: ExternalConnect id=#########
22.06 22:48:29,761: CT connect ######### masterURL: master.teamviewer.com, sandbox = remote
22.06 22:48:29,775: MC.requestRoute(#########)
22.06 22:48:29,776: MC.sendMasterCommand text=F=RequestRoute2&ID1=777&Client=TV&ID2=#########&SA_AccountID=########&SA_PasswordMD5HashBase64Encoded=&SA_SessionSecret=##=&SA_SessionID=1244927068&V=12.0.35145&OS=Flash
22.06 22:48:29,777: MC wait for ping completion
22.06 22:48:30,840: PS.socket event: [Event type="connect" bubbles=false cancelable=false eventPhase=2]
22.06 22:48:31,210: PingThread: TCP-Ping ping3.teamviewer.com ok
22.06 22:48:31,210: MC.socket mode = TCP, MasterURL:master.teamviewer.com
22.06 22:48:31,211: MC.connect: master9.teamviewer.com
22.06 22:48:32,395: PS.socket event: [Event type="connect" bubbles=false cancelable=false eventPhase=2]
22.06 22:48:32,396: MC.connectHandler: [Event type="connect" bubbles=false cancelable=false eventPhase=2]
22.06 22:48:32,804: MC.requestRouteResponse: CONNECT@168.1.84.136_10800_128000_1191109288_536871038_10000__1_0_16778176_128000_16778176:128000;2147483647:1280000;4:640000_1943797625_1943797625_server19105.teamviewer.com_ef/bc0goAA==_ef/bc0goAA==
22.06 22:48:32,807: CT init socket: TCP
22.06 22:48:32,921: PS.socket event: [Event type="connect" bubbles=false cancelable=false eventPhase=2]
22.06 22:48:32,922: CT.connectHandler: [Event type="connect" bubbles=false cancelable=false eventPhase=2]
22.06 22:48:32,926: Browser name: Netscape
22.06 22:48:49,464: receive unexpected CCommand 21 length=0
22.06 22:48:49,464: CMD_DISCONNECT
22.06 22:48:49,472: ConnectionThread closed
22.06 22:48:49,472: ClientGUID:
22.06 22:48:49,472: m_ComSessionAfterEnding: false
22.06 22:48:49,472: m_connectionAlready Suceeded: false
22.06 22:48:49,473: CT.closeHandler: null
I have confirmed the computer is not going to sleep, and a winmtr test from another system is showing that it is not loosing network connectivity. It's like the teamviewer service is going to sleep.
I am going to log a support case as well, but I hope someone here can help
Thanks
Peter.
