team viewer always showing ERROR team viewer is not running on other PC

[dany00711]

hi friends i have normal installed TW on Windows 7 x86 connection is ok i have 150mb/s my firewall not blocked TW i have ESET.
my friend have also same system and security he normall run TW and send me ID and password i normal write his ID on my PC and click connect after that
always showing me message that TW is not running on other pc which i was try connect what is this problem ?? pls help me
also his firewall is ok so its not problem with this
thanks for answers

btw i use supremo and this supremo works OK.