Pop out monitors as invidual windows is greyed out

[cyloc81]

I have a Mac mini with two monitors.  These are a Dell U2412M and a Samsung T260HD.  Both are running the same resolution 1920 x 1200.  I am connecting to that from a windows 7 machine that also has two monitors.  These are both Acer V223w's.  When I make the connection I can select back and forth between the two displays just fine.  

The thing that I cannot do is use both displays at the same time.  When I click show all monitors I don't seem to get anything different.  I'm not really sure what that feature is supposed to do.  

The feature that I wanted to use was the one labeled 'pop out monitors as individual windows'.  That sounds like the way to go.  Put one monitor in a window on the left and another in a window on the right.  For some reason this option is greyed out.  Would this most likely be because I am connecting across two different OS's?

[theokoimtzis]

This used to work in the past. I am not sure whether it is because I am now using Windows 8 and connecting to a PC which runs windows 7 or if it is a newly introduced bug in Teamviewer. I tried every option available and nothing will work.

When I select show both monitors, the pop-up individual windows option becomes greyed out.

Both machines have dual monitors (extended mode) and all I am trying to do is to pop up an individual window for each of the two remote monitors as I did in the past. At the moment the best I can do is view both remote monitors in a single Teamviewer window, which is no good as I need to keep scrolling left and right, and besides the resolution is adjusted such as both monitors can fit in a single window, which makes them appear too small making the feature that displays two monitors in a single window almost useless.

Is there a solution please?

[methos5000sewi]

I am running TeamViewer v 9.0.24951. Since the update to v9, the "Pop-out Monitors as individual windows" option does not function, in the following manner:

Host system:

Running v 9.0.24951
Has dual monitors


Remote system:

Running v 9.0.24951
Has dual monitors


Scenario:

Remote system connects to host. The initial screen is monitor 1.

"Pop-out Monitors as individual windows" is selected.

I switch to Monitor 2. The monitor draws within the same window.

I notice that the two windows are actuall "tabbed" within the one window, and I can toggle between them, by utilizing the tabs. This has the same effect as clicking the window-on-window button in the upper right of the control strip.

SOLUTION: Right-click one of the tabs, which represents one of the windows, and use the 'Move to new window' option. I can then move one of the windows, to the remote monitor 1, and the other window, to remote monitor 2, and thus replicate the experience of the two monitors on the host.

This differs from the prior versions' experience in that I have to make the extra step to "Move to new window". This is counter-intuitive, since the "Pop-out Monitors as individual windows" option was already selected, making one think that the pop-out would work without having to resort to a "Move to new window" option, an option I had to search for and stumble upon via the right-click method.

I.e., essentially, "Pop-out Monitors" now means "Represent each monitor as tabs, within one window". Once one wraps one's head around that, achieving multiple monitors, in multiple windows, becomes possible again.

I hope this helps.

Note that you also might experience an issue if the host's second monitor (or both) are turned off. I have to leave the host monitors on and utilize the 'Show black screen' option in order to view both monitors.