« previous next »
Pages: [1]   Go Down

Author Topic: Teamviewer closes randomly  (Read 13729 times)

IHarrop

  • Newbie
  • *
  • Posts: 5
Teamviewer closes randomly
« on: March 03, 2014, 03:05:39 PM »
I use Teamviewer to help my family and friends with their computers and recently I updated my computer and installed Teamviewer on it.  Since I updated my computer Teamviewer seems to close randomly.  I am able to re-start Teamviewer and have the other person tell me the password again and get back in, but its a nuisance.  I actually taken to writing down the password it happens so often.  I am hoping someone has a solution to this.

I am running Windows 7, all the windows updates are applied and I try to keep all my software up to date.

Thanks
Logged

Admin

  • Administrator
  • Sr. Member
  • *****
  • Posts: 456
Re: Teamviewer closes randomly
« Reply #1 on: March 03, 2014, 03:50:24 PM »
it closes randomly on your side or their side?
I would try to un install and reinstall teamviewer and see if the issue remains first.
Logged

IHarrop

  • Newbie
  • *
  • Posts: 5
Re: Teamviewer closes randomly
« Reply #2 on: March 13, 2014, 10:02:22 AM »
I closes on my side. I reconnect by restarting teamviewer and and since the other end is still running fine I use the same password.  Happens so frequently that I have taken to writing down the password when helping someone.  Spent a bunch of time with my mother yesterday... she's 88 and recently changed from a PC to a MAC and having issues.  Teamviewer stayed up between 5 and 20 minutes minutes at a time.

I have already uninstalled and re-installed.  I am going to do it again but the do a thorough search for anything left behind and get rid of and teamviewer folders/setting before installing again.  Hopefully that will help
Logged

Admin

  • Administrator
  • Sr. Member
  • *****
  • Posts: 456
Re: Teamviewer closes randomly
« Reply #3 on: March 13, 2014, 02:52:44 PM »
how old is your system? Sometimes the newest versions of TeamViewer do not run as well on older hardware
Logged

IHarrop

  • Newbie
  • *
  • Posts: 5
Re: Teamviewer closes randomly
« Reply #4 on: March 13, 2014, 03:00:42 PM »
Should be good... its no the newest but here are the specs

Acer Aspire X3400
Athlon II X2 215 processor
4 GB DDR3
Windows 7 Home Premium 64-bit
Logged

Admin

  • Administrator
  • Sr. Member
  • *****
  • Posts: 456
Re: Teamviewer closes randomly
« Reply #5 on: March 13, 2014, 04:49:49 PM »
ya, that shouldnt cause an issue.
Did you install Teamviewer from an Administrator level account in windows?
Logged

IHarrop

  • Newbie
  • *
  • Posts: 5
Re: Teamviewer closes randomly
« Reply #6 on: March 13, 2014, 05:12:12 PM »
Only one account on this machine. I have Admin status.
Logged

Admin

  • Administrator
  • Sr. Member
  • *****
  • Posts: 456
Re: Teamviewer closes randomly
« Reply #7 on: March 14, 2014, 01:48:47 PM »
suggest starting a ticket and posting on their facebook page and see what they can offer. maybe someone else here can add.
 see my sig
Logged

IHarrop

  • Newbie
  • *
  • Posts: 5
Re: Teamviewer closes randomly
« Reply #8 on: March 15, 2014, 06:31:33 AM »
Good idea.  I just tested between 2 machines here at home and it happened again.  Time to open a ticket

Thanks for your time on this

Ian
Logged

Admin

  • Administrator
  • Sr. Member
  • *****
  • Posts: 456
Re: Teamviewer closes randomly
« Reply #9 on: March 15, 2014, 08:51:38 PM »
Ok, let us know what they determine and if they help.
Logged
Pages: [1]   Go Up
« previous next »
 

anything