submitting a support ticket DOES NOT WORK!!! NO MATTER IF you go to their website, or on Android it automatically attaches a log file to their support email, AND YOU DESCRIBE THE PROBLEM AND/OR INCLUDE LOG FILES, YOU *ALWAYS* GET THIS *SAME* GENERIC RESPONSE!!!
on Android:
Thank you very much for your feedback.
In order to be able to give you the best service, we need to know more about the problem you encountered.
Could you please explain elaborate in more detail? Did you receive an error message and if so, what did it say?
Thank you very much in advance. I apologize for any inconvenience caused.
If you have any further questions or require further information please do not hesitate to contact us.
it doesn't matter if you explain the problem in more detail or what you say, NO RESPONSE BACK
on website WITH logs attached
and when sent about unable to open TeamViewer because it INSTANTLY freezes:
Thank you very much for your feedback.
Could you please send us the TeamViewer log files of BOTH sides of the connection as a ZIP file to analyze the problem? Also please include your TeamViewer ID for reference.
You will find them most quickly by using the TeamViewer menu option Extras | Open logfiles.
For version 9 - The name of the file is 'TeamViewer9_Logfile.log'; if available, please also send us the 'TeamViewer9_Logfile_OLD.log'.
For version 10 - The name of the file is 'TeamViewer10_Logfile.log'; if available, please also send us the 'TeamViewer10_Logfile_OLD.log'.
For quicker detection of the problem, please also let us know when exactly the problem occurred, if possible.
Thank you in advance and have a great day!
it doesn't matter if you resend the logs and/or tell what the problem is again, NO REPLY BACK WHATSOEVER!!! they give this SAME message EVEN when it is ONLY ONE SIDE problem like unable to connect to internet or freezing up
